Document (#20196)

Author
Hoskisson, T.
Title
Making the right assumptions : know your user and improve the reference interview
Source
Reference librarian. 1998, no.59, S.67-75
Year
1998
Abstract
Reference librarians often make incorrect assumptions about the library knowledge of their users. These assumptions can impede the reference interview and influence the outcome of the reference transaction. Examines 7 misconceptions about users and discusses how librarians can correct them to better understand their public and improve reference service. the misconceptions discussed involve users: stating their actual information needs, knowing what sources to use, understanding library arrangement anf jargon, communicating with librarians, and caring about competency
Footnote
Part of an issue devoted to the philosophical ideas underlying reference services
Theme
Informationsdienstleistungen

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