Document (#20896)

Author

Lindroos, K.

Title

Use quality and the World Wide Web

Source

Information and software technology. 39(1997) no.12, S.827-836

Year

1997

Abstract

Discusses the WWW as an information system available to the mass, not the WWW as a general user interface. Discusses use quality, system success and user satisfaction models based on traditional information systems. Suggests useful features in service marketing models to be included in quality models for mass information systems like the Web. Satisfaction measures from service marketing should be taken into account as an information system and especially a mass information system like the WWW provides information services for the user

Footnote

Contribution to a special issue devoted to information systems quality

Theme

Internet

Object

WWW

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