Document (#20897)

Author
Lindroos, K.
Title
Use quality and the World Wide Web
Source
Information and software technology. 39(1997) no.12, S.827-836
Year
1997
Abstract
Discusses the WWW as an information system available to the mass, not the WWW as a general user interface. Discusses use quality, system success and user satisfaction models based on traditional information systems. Suggests useful features in service marketing models to be included in quality models for mass information systems like the Web. Satisfaction measures from service marketing should be taken into account as an information system and especially a mass information system like the WWW provides information services for the user
Footnote
Contribution to a special issue devoted to information systems quality
Theme
Internet
Object
WWW

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