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Schmidt, R.: Bibliothekarische Informationsdienstleistungen in den neunziger Jahren (1990)
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Weilenmann, A.-K.: Informationsdienstleistungen für virtuelle Universitäten (2000)
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Danowski, P.; Heller, L.: Bibliothek 2.0 : Wird alles anders? (2007)
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Lapp, E.: Informationsdienstleistungen und Benutzerschulungen in der elektronischen Bibliothek (1994)
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Weiter auf dem Weg zur virtuellen Bibliothek! : Kundenservice zwischen Quantität und Qualität. 3. INETBIB-Tagung vom 4.-6. März 1998 in Köln (1998)
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