Document (#22586)

Author

Cole, C.

Title

Interaction with an enabling information retrieval system : modeling the user's decoding and encoding operations

Source

Journal of the American Society for Information Science. 51(2000) no.5, S.417-426

Year

2000

Abstract

With new interactive technology, we can increase user satisfaction by designing information retrieval systems that inform the user while the user is on-line interacting with the system. The purpose of this article is to model the information processing operations of a generic user who has just received an information message from the system and is stimulated by the message into grasping at a higher understanding of his or her information task or problem. The model consists of 3 levels, each of which forms a separate subsystem. In the Perseption subsystem, the user perceives the system message in a visual sense; in the Comprehension subsystem, the user must comprehend the system message; and in the Application subsystem, the user must (a) interpret the system message in terms of the user's task at hand, and (b) create and send a new message back to the system to complete the interaction. Because of the information process stimulated by the interaction, the user's new message forms a query to the system that more accurately represents the user's information need than would have been the case if the interaction had not taken place. This article proposes a device to enable clarification of the user's task, and thus his/her information need at the Application subsystem level of the model

Theme

Information

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4. Toms, E.G.: Information interaction : providing a framework for information architcture (2002) 0.14

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5. Cole, C.; Beheshti, J.; Leide, J. E.; Large, A.: Interactive information retrieval : bringing the user to a selection state (2005) 0.13

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