Document (#22833)

Author
Schweibenz, W.
Title
Eine Usability-Studie zu Terminologieproblemen bei der Arbeit mit einem Hilfeagenten und einer Online-Dokumentation : Wie hilfreich ist ein Hilfeagent?
Source
nfd Information - Wissenschaft und Praxis. 51(2000) H.4, S.199-207
Year
2000
Abstract
Terminologieprobleme spielen eine wichtige Rolle bei der Beutzung von Softwaredokumentationen in gedruckter und elektronischer Form. Vor allem beim Zugriff auf Hilfeinformationen und bei der Umsetzung von Hilfeanweisungen treten terminologiebedingte Schwierigkeiten auf, die die Arbeit mit Software erschweren und ihre Benutzerfreundlichkeit verringern. Hilfeagenten könnten helfen, die Benutzerfreundlichkeit von Softwaredokumentationen zu verbessern. In einer Usability-Studie wurde in Benutzertests mit lautem Denken untersucht, wie sich terminologiebedingte Probleme auf die Arbeit mit dem Hilfeagenten Karl Klammer von Microsoft Office 97 auswirken und wie sie die Benutzerfreundlichkeit der Online-Dokumentation verringern

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