Document (#2284)

Author

Peters, T.A.

Title

When smart people fail : an analysis of the transaction log of an online public access catalog

Source

Journal of academic librarianship. 15(1989), S.267-273

Year

1989

Abstract

This article reports on a low-cost study of the transaction log of an online public access catalog at an academic library. The three goals of the study were to determine failure rates, to study usage patterns, and to investigate problable causes of patron problems when using the OPAC. The study found that failure rates (defined as those searches that produced zero hits) of approximately 40% are common, and that usage patterns and failure rates do not vary greatly over time or from terminal to terminal, but that the distribution of probable causes of user problems varies significantly from terminal to terminal

Theme

OPAC
Benutzerstudien

Object

LUMIN

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4. Blecic, D.D.: Using transaction log analysis to improve OPAC retrieval results (1998) 0.17

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5. Larson, R.R.: ¬The decline of subject searching : long-term trends and patterns of index use in an online catalog (1991) 0.17

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