Document (#26871)

Author

Wu, M.-M.
Liu, Y.-H.

Title

Intermediary's information seeking, inquiring minds, and elicitation styles

Source

Journal of the American Society for Information Science and technology. 54(2003) no.12, S.1117-1133

Year

2003

Abstract

The current research explores how intermediaries seek information from patrons, in particular by analyzing intermediaries' elicitation utterances through three dimensions-linguistic forms, utterance purposes, and communicative functions-to determine whether indeed any dimension appeared consistently, to be called "elicitation styles." Five intermediaries from four academic libraries (three national university libraries, one private university library) and one research institute library participated in the study. Thirty patrons with 30 genuine search requests were recruited; thus, 30 patron/intermediary information retrieval interactions making a total of 30 encounters were collected. Video/audio data were taped. Dialogues between patron and intermediary were transcribed. Statistical analysis revealed three types of elicitation styles among the five intermediaries, labeled, (1) situationally oriented, (2) functionally oriented, and (3) stereotyped. This study seeks an explanation for different elicitation styles. Qualitative analysis was applied to investigate "inquiring minds." An inquiring mind is termed to represent a mentality or tendency that one elicits certain threads of questions influenced by Professional beliefs, individual characteristics, tasks, goals, and interactional contexts in conversation. The results of qualitative analysis specified three modes of inquiring minds of the intermediaries, namely: (1) information problem detection, (2) query formulation process, and (3) database instructions.

Theme

Informationsdienstleistungen

Similar documents (content)

1. Wu, M.M.; Liu, Y.-H.: On intermediaries' inquiring minds, elicitation styles, and user satisfaction (2011) 0.63

   0.63217276 = sum of:
     0.63217276 = product of:
       1.7560353 = sum of:
         0.05972857 = weight(abstract_txt:functionally in 4939) [ClassicSimilarity], result of:
           0.05972857 = score(doc=4939,freq=1.0), product of:
             0.10781727 = queryWeight, product of:
               1.0768449 = boost
               8.863674 = idf(docFreq=16, maxDocs=44218)
               0.011295914 = queryNorm
             0.55397964 = fieldWeight in 4939, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.863674 = idf(docFreq=16, maxDocs=44218)
               0.0625 = fieldNorm(doc=4939)
         0.004868064 = weight(abstract_txt:information in 4939) [ClassicSimilarity], result of:
           0.004868064 = score(doc=4939,freq=1.0), product of:
             0.032172967 = queryWeight, product of:
               1.17648 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.011295914 = queryNorm
             0.15130915 = fieldWeight in 4939, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.0625 = fieldNorm(doc=4939)
         0.012548895 = weight(abstract_txt:analysis in 4939) [ClassicSimilarity], result of:
           0.012548895 = score(doc=4939,freq=1.0), product of:
             0.054955475 = queryWeight, product of:
               1.3316041 = boost
               3.6535451 = idf(docFreq=3112, maxDocs=44218)
               0.011295914 = queryNorm
             0.22834657 = fieldWeight in 4939, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.6535451 = idf(docFreq=3112, maxDocs=44218)
               0.0625 = fieldNorm(doc=4939)
         0.0300341 = weight(abstract_txt:oriented in 4939) [ClassicSimilarity], result of:
           0.0300341 = score(doc=4939,freq=1.0), product of:
             0.08589871 = queryWeight, product of:
               1.3593063 = boost
               5.5943284 = idf(docFreq=446, maxDocs=44218)
               0.011295914 = queryNorm
             0.34964553 = fieldWeight in 4939, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.5943284 = idf(docFreq=446, maxDocs=44218)
               0.0625 = fieldNorm(doc=4939)
         0.19637972 = weight(abstract_txt:minds in 4939) [ClassicSimilarity], result of:
           0.19637972 = score(doc=4939,freq=2.0), product of:
             0.27289468 = queryWeight, product of:
               2.967339 = boost
               8.14154 = idf(docFreq=34, maxDocs=44218)
               0.011295914 = queryNorm
             0.71961725 = fieldWeight in 4939, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               8.14154 = idf(docFreq=34, maxDocs=44218)
               0.0625 = fieldNorm(doc=4939)
         0.2397123 = weight(abstract_txt:styles in 4939) [ClassicSimilarity], result of:
           0.2397123 = score(doc=4939,freq=4.0), product of:
             0.27228713 = queryWeight, product of:
               3.422572 = boost
               7.042927 = idf(docFreq=104, maxDocs=44218)
               0.011295914 = queryNorm
             0.88036585 = fieldWeight in 4939, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               7.042927 = idf(docFreq=104, maxDocs=44218)
               0.0625 = fieldNorm(doc=4939)
         0.16451655 = weight(abstract_txt:intermediaries in 4939) [ClassicSimilarity], result of:
           0.16451655 = score(doc=4939,freq=1.0), product of:
             0.362268 = queryWeight, product of:
               4.413763 = boost
               7.2660704 = idf(docFreq=83, maxDocs=44218)
               0.011295914 = queryNorm
             0.4541294 = fieldWeight in 4939, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.2660704 = idf(docFreq=83, maxDocs=44218)
               0.0625 = fieldNorm(doc=4939)
         0.49266872 = weight(abstract_txt:inquiring in 4939) [ClassicSimilarity], result of:
           0.49266872 = score(doc=4939,freq=3.0), product of:
             0.48445097 = queryWeight, product of:
               4.5652432 = boost
               9.394302 = idf(docFreq=9, maxDocs=44218)
               0.011295914 = queryNorm
             1.016963 = fieldWeight in 4939, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               9.394302 = idf(docFreq=9, maxDocs=44218)
               0.0625 = fieldNorm(doc=4939)
         0.5555783 = weight(abstract_txt:elicitation in 4939) [ClassicSimilarity], result of:
           0.5555783 = score(doc=4939,freq=4.0), product of:
             0.5136892 = queryWeight, product of:
               5.2558656 = boost
               8.652365 = idf(docFreq=20, maxDocs=44218)
               0.011295914 = queryNorm
             1.0815456 = fieldWeight in 4939, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               8.652365 = idf(docFreq=20, maxDocs=44218)
               0.0625 = fieldNorm(doc=4939)
       0.36 = coord(9/25)
   

2. Wu, M.-M.: Understanding patrons' micro-level information seeking (MLIS) in information retrieval situations (2005) 0.40

   0.40474623 = sum of:
     0.40474623 = product of:
       1.264832 = sum of:
         0.009524657 = weight(abstract_txt:information in 1057) [ClassicSimilarity], result of:
           0.009524657 = score(doc=1057,freq=5.0), product of:
             0.032172967 = queryWeight, product of:
               1.17648 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.011295914 = queryNorm
             0.29604536 = fieldWeight in 1057, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.0546875 = fieldNorm(doc=1057)
         0.019018406 = weight(abstract_txt:analysis in 1057) [ClassicSimilarity], result of:
           0.019018406 = score(doc=1057,freq=3.0), product of:
             0.054955475 = queryWeight, product of:
               1.3316041 = boost
               3.6535451 = idf(docFreq=3112, maxDocs=44218)
               0.011295914 = queryNorm
             0.34606937 = fieldWeight in 1057, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               3.6535451 = idf(docFreq=3112, maxDocs=44218)
               0.0546875 = fieldNorm(doc=1057)
         0.025317434 = weight(abstract_txt:qualitative in 1057) [ClassicSimilarity], result of:
           0.025317434 = score(doc=1057,freq=1.0), product of:
             0.083788544 = queryWeight, product of:
               1.3425063 = boost
               5.5251865 = idf(docFreq=478, maxDocs=44218)
               0.011295914 = queryNorm
             0.30215865 = fieldWeight in 1057, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.5251865 = idf(docFreq=478, maxDocs=44218)
               0.0546875 = fieldNorm(doc=1057)
         0.067160904 = weight(abstract_txt:patrons in 1057) [ClassicSimilarity], result of:
           0.067160904 = score(doc=1057,freq=2.0), product of:
             0.12744005 = queryWeight, product of:
               1.6556822 = boost
               6.8140855 = idf(docFreq=131, maxDocs=44218)
               0.011295914 = queryNorm
             0.527 = fieldWeight in 1057, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               6.8140855 = idf(docFreq=131, maxDocs=44218)
               0.0546875 = fieldNorm(doc=1057)
         0.10621602 = weight(abstract_txt:intermediary in 1057) [ClassicSimilarity], result of:
           0.10621602 = score(doc=1057,freq=3.0), product of:
             0.15112089 = queryWeight, product of:
               1.8029606 = boost
               7.4202213 = idf(docFreq=71, maxDocs=44218)
               0.011295914 = queryNorm
             0.7028547 = fieldWeight in 1057, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               7.4202213 = idf(docFreq=71, maxDocs=44218)
               0.0546875 = fieldNorm(doc=1057)
         0.1465226 = weight(abstract_txt:patron in 1057) [ClassicSimilarity], result of:
           0.1465226 = score(doc=1057,freq=5.0), product of:
             0.15794939 = queryWeight, product of:
               1.8432447 = boost
               7.5860133 = idf(docFreq=60, maxDocs=44218)
               0.011295914 = queryNorm
             0.92765534 = fieldWeight in 1057, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               7.5860133 = idf(docFreq=60, maxDocs=44218)
               0.0546875 = fieldNorm(doc=1057)
         0.20357884 = weight(abstract_txt:intermediaries in 1057) [ClassicSimilarity], result of:
           0.20357884 = score(doc=1057,freq=2.0), product of:
             0.362268 = queryWeight, product of:
               4.413763 = boost
               7.2660704 = idf(docFreq=83, maxDocs=44218)
               0.011295914 = queryNorm
             0.56195647 = fieldWeight in 1057, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.2660704 = idf(docFreq=83, maxDocs=44218)
               0.0546875 = fieldNorm(doc=1057)
         0.6874931 = weight(abstract_txt:elicitation in 1057) [ClassicSimilarity], result of:
           0.6874931 = score(doc=1057,freq=8.0), product of:
             0.5136892 = queryWeight, product of:
               5.2558656 = boost
               8.652365 = idf(docFreq=20, maxDocs=44218)
               0.011295914 = queryNorm
             1.3383443 = fieldWeight in 1057, product of:
               2.828427 = tf(freq=8.0), with freq of:
                 8.0 = termFreq=8.0
               8.652365 = idf(docFreq=20, maxDocs=44218)
               0.0546875 = fieldNorm(doc=1057)
       0.32 = coord(8/25)
   

3. Spink, A.; Goodrum, A.; Robins, D.: Search intermediary elicitations during mediated online searching (1995) 0.28

   0.27794856 = sum of:
     0.27794856 = product of:
       1.3897427 = sum of:
         0.010326724 = weight(abstract_txt:information in 3872) [ClassicSimilarity], result of:
           0.010326724 = score(doc=3872,freq=2.0), product of:
             0.032172967 = queryWeight, product of:
               1.17648 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.011295914 = queryNorm
             0.32097518 = fieldWeight in 3872, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.09375 = fieldNorm(doc=3872)
         0.01882334 = weight(abstract_txt:analysis in 3872) [ClassicSimilarity], result of:
           0.01882334 = score(doc=3872,freq=1.0), product of:
             0.054955475 = queryWeight, product of:
               1.3316041 = boost
               3.6535451 = idf(docFreq=3112, maxDocs=44218)
               0.011295914 = queryNorm
             0.34251985 = fieldWeight in 3872, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.6535451 = idf(docFreq=3112, maxDocs=44218)
               0.09375 = fieldNorm(doc=3872)
         0.18208462 = weight(abstract_txt:intermediary in 3872) [ClassicSimilarity], result of:
           0.18208462 = score(doc=3872,freq=3.0), product of:
             0.15112089 = queryWeight, product of:
               1.8029606 = boost
               7.4202213 = idf(docFreq=71, maxDocs=44218)
               0.011295914 = queryNorm
             1.2048938 = fieldWeight in 3872, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               7.4202213 = idf(docFreq=71, maxDocs=44218)
               0.09375 = fieldNorm(doc=3872)
         0.24677481 = weight(abstract_txt:intermediaries in 3872) [ClassicSimilarity], result of:
           0.24677481 = score(doc=3872,freq=1.0), product of:
             0.362268 = queryWeight, product of:
               4.413763 = boost
               7.2660704 = idf(docFreq=83, maxDocs=44218)
               0.011295914 = queryNorm
             0.68119407 = fieldWeight in 3872, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.2660704 = idf(docFreq=83, maxDocs=44218)
               0.09375 = fieldNorm(doc=3872)
         0.93173325 = weight(abstract_txt:elicitation in 3872) [ClassicSimilarity], result of:
           0.93173325 = score(doc=3872,freq=5.0), product of:
             0.5136892 = queryWeight, product of:
               5.2558656 = boost
               8.652365 = idf(docFreq=20, maxDocs=44218)
               0.011295914 = queryNorm
             1.8138072 = fieldWeight in 3872, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               8.652365 = idf(docFreq=20, maxDocs=44218)
               0.09375 = fieldNorm(doc=3872)
       0.2 = coord(5/25)
   

4. Spink, A.; Goodrum, A.; Robins, D.: Elicitation behavior during mediated information retrieval (1998) 0.17

   0.16516007 = sum of:
     0.16516007 = product of:
       1.0322505 = sum of:
         0.016099608 = weight(abstract_txt:information in 3265) [ClassicSimilarity], result of:
           0.016099608 = score(doc=3265,freq=7.0), product of:
             0.032172967 = queryWeight, product of:
               1.17648 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.011295914 = queryNorm
             0.50040793 = fieldWeight in 3265, product of:
               2.6457512 = tf(freq=7.0), with freq of:
                 7.0 = termFreq=7.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.078125 = fieldNorm(doc=3265)
         0.12389289 = weight(abstract_txt:intermediary in 3265) [ClassicSimilarity], result of:
           0.12389289 = score(doc=3265,freq=2.0), product of:
             0.15112089 = queryWeight, product of:
               1.8029606 = boost
               7.4202213 = idf(docFreq=71, maxDocs=44218)
               0.011295914 = queryNorm
             0.81982636 = fieldWeight in 3265, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.4202213 = idf(docFreq=71, maxDocs=44218)
               0.078125 = fieldNorm(doc=3265)
         0.29082692 = weight(abstract_txt:intermediaries in 3265) [ClassicSimilarity], result of:
           0.29082692 = score(doc=3265,freq=2.0), product of:
             0.362268 = queryWeight, product of:
               4.413763 = boost
               7.2660704 = idf(docFreq=83, maxDocs=44218)
               0.011295914 = queryNorm
             0.80279493 = fieldWeight in 3265, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.2660704 = idf(docFreq=83, maxDocs=44218)
               0.078125 = fieldNorm(doc=3265)
         0.60143113 = weight(abstract_txt:elicitation in 3265) [ClassicSimilarity], result of:
           0.60143113 = score(doc=3265,freq=3.0), product of:
             0.5136892 = queryWeight, product of:
               5.2558656 = boost
               8.652365 = idf(docFreq=20, maxDocs=44218)
               0.011295914 = queryNorm
             1.1708074 = fieldWeight in 3265, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               8.652365 = idf(docFreq=20, maxDocs=44218)
               0.078125 = fieldNorm(doc=3265)
       0.16 = coord(4/25)
   

5. Robins, D.: Shifts of focus on various aspects of user information problems during interactive information retrieval (2000) 0.12

   0.121241756 = sum of:
     0.121241756 = product of:
       0.505174 = sum of:
         0.12458947 = weight(abstract_txt:utterances in 4995) [ClassicSimilarity], result of:
           0.12458947 = score(doc=4995,freq=4.0), product of:
             0.11088373 = queryWeight, product of:
               1.092051 = boost
               8.988837 = idf(docFreq=14, maxDocs=44218)
               0.011295914 = queryNorm
             1.1236047 = fieldWeight in 4995, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               8.988837 = idf(docFreq=14, maxDocs=44218)
               0.0625 = fieldNorm(doc=4995)
         0.006884482 = weight(abstract_txt:information in 4995) [ClassicSimilarity], result of:
           0.006884482 = score(doc=4995,freq=2.0), product of:
             0.032172967 = queryWeight, product of:
               1.17648 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.011295914 = queryNorm
             0.21398345 = fieldWeight in 4995, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.0625 = fieldNorm(doc=4995)
         0.012548895 = weight(abstract_txt:analysis in 4995) [ClassicSimilarity], result of:
           0.012548895 = score(doc=4995,freq=1.0), product of:
             0.054955475 = queryWeight, product of:
               1.3316041 = boost
               3.6535451 = idf(docFreq=3112, maxDocs=44218)
               0.011295914 = queryNorm
             0.22834657 = fieldWeight in 4995, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.6535451 = idf(docFreq=3112, maxDocs=44218)
               0.0625 = fieldNorm(doc=4995)
         0.02937529 = weight(abstract_txt:were in 4995) [ClassicSimilarity], result of:
           0.02937529 = score(doc=4995,freq=3.0), product of:
             0.07393804 = queryWeight, product of:
               1.7834995 = boost
               3.6700637 = idf(docFreq=3061, maxDocs=44218)
               0.011295914 = queryNorm
             0.39729604 = fieldWeight in 4995, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               3.6700637 = idf(docFreq=3061, maxDocs=44218)
               0.0625 = fieldNorm(doc=4995)
         0.099114306 = weight(abstract_txt:intermediary in 4995) [ClassicSimilarity], result of:
           0.099114306 = score(doc=4995,freq=2.0), product of:
             0.15112089 = queryWeight, product of:
               1.8029606 = boost
               7.4202213 = idf(docFreq=71, maxDocs=44218)
               0.011295914 = queryNorm
             0.6558611 = fieldWeight in 4995, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.4202213 = idf(docFreq=71, maxDocs=44218)
               0.0625 = fieldNorm(doc=4995)
         0.23266153 = weight(abstract_txt:intermediaries in 4995) [ClassicSimilarity], result of:
           0.23266153 = score(doc=4995,freq=2.0), product of:
             0.362268 = queryWeight, product of:
               4.413763 = boost
               7.2660704 = idf(docFreq=83, maxDocs=44218)
               0.011295914 = queryNorm
             0.64223593 = fieldWeight in 4995, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.2660704 = idf(docFreq=83, maxDocs=44218)
               0.0625 = fieldNorm(doc=4995)
       0.24 = coord(6/25)