Document (#27061)

Author

Klostermann, J.

Title

Digitale Auskunft in Bibliotheken : Eine vergleichende Evaluation zwischen ausgewählten digitalen Auskunftsverbünden

Imprint

Köln : Fakultät für Informations- und Kommunikationswissenschaften

Year

2007

Pages

123 S

Series

Kölner Arbeitspapiere zur Bibliotheks- und Informationswissenschaft; Bd.52

Abstract

Studien belegen, dass das Internet bei der Informationsversorgung der Men-schen immer mehr an Bedeutung gewinnt. Stimmen aus der Forschung for-dern eine Präsenz der Bibliotheken am Point-of-Need ihrer Nutzer, also auch im Internet. Während im angloamerikanischen und skandinavischen Raum relativ frühzeitig auf diese Entwicklung reagiert und ein digitaler Auskunftsdienst additiv zur traditionellen Walk-in Auskunft angeboten wurde, ging man in Deutschland lange Zeit recht zögerlich mit diesen neuen Kommunikationswegen um. Mittlerweile lässt sich aber auch hier ein ge-steigertes Interesse an der Digitalen Auskunft erkennen. Projekte wurden initiiert und befinden sich zum Teil bereits im Regelbetrieb. In dieser Arbeit soll der Entwicklungsstand der Digitalen Auskunft in Deutschland nachge-zeichnet und anhand einer vergleichenden Evaluation in einem internationa-len Kontext positioniert werden. Dazu werden die folgenden Verbünde in die Evaluation einbezogen: Die Deutsche Internetbibliothek (D), InfoPoint (D), Virtuelle Auskunft im SWB (D), Biblioteksvagten (DK), Enquire (GB), IPL (USA) und Ask a Librarian/ Florida (USA). Aus der Fachliteratur abge-leitete Standards dienen dabei als Grundlage für einen Kriterienkatalog, der Stärken und Schwächen der Auskunftsverbünde identifizieren soll.

Footnote

Volltext unter: http://www.fbi.fh-koeln.de/institut/papers/kabi/band.php?key=64

Theme

Informationsdienstleistungen

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