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Helber, S.; Stolletz, R.: Call Center Management in der Praxis : Strukturen und Prozesse betriebswirtschaftlich optimieren (2004)
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Mautrich, M.: ¬Die Call Center-Euphorie : eine echte Chance für verbesserte und neue Dienstleistungen der Informationsspezialisten? (2000)
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Theisen, A.: Center of competence : Globale Expertennetzwerke bei Ernst & Young (2001)
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Lebrecht, H.: Methoden und Probleme der Bilderschließung am Beispiel des verteilten digitalen Bildarchivs Prometheus (2003)
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Lebrecht, H.: Methoden und Probleme der Bilderschließung (2003)
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