Document (#28773)

Author
Katzmayr, M.
Title
Kundenorientierung in Bibliotheken? : Eine kritische Annäherung an die Frage des Umgangs mit Benutzerinnen
Source
Mitteilungen der Vereinigung Österreichischer Bibliothekarinnen und Bibliothekare. 58(2005) H.2, S.64-72
Year
2005
Abstract
Ausgangspunkt des vorliegenden Essays war das Seminar "Gesprächsführung im bibliothekarischen Auskunftsdienst"; veranstaltet von der VÖB-Kommission für Bibliothek und Öffentlichkeit am 24. Februar 2005 in Wien. Der Schwerpunkt dieser von Fr. Dr. Tschirf-Kainberger interessant und ansprechend geleiteten Veranstaltung lag in der Erlernung zielführender Verhaltens-, Gesprächs- und Kommunikationstechniken in der Benutzerlnnenkommunikation. Als Nebenschauplatz tauchte jedoch wiederholt die Diskussion rund um den Themenkomplex der Kundlnnenorientierung auf, da ich mich im Laufe des Seminars mehrmals dagegen aussprach, im Bereich öffentlicher wissenschaftlicher Bibliotheken von Kundinnen zu sprechen und statt dessen eine Service- und Benutzerlnnenorientierung in den Vordergrund stellte. Die Folge war eine sehr kontrovers geführte Debatte, der jedoch im Rahmen des Seminars leider kein allzu großer zeitlicher Rahmen gewidmet werden konnte. Den aus meiner Sicht sehr bedeutenden Unterschied zwischen der Rede von Kundinnen einerseits und Benutzerinnen andererseits im öffentlichen Bibliothekswesen darzulegen und zu begründen, warum es sich dabei nicht um eine Wortspielerei odergar abgehobene und praxisferne semantische Betrachtungen handelt, ist der Anspruch des folgenden Textes.
Theme
Informationsdienstleistungen
Location
A

Similar documents (author)

  1. Katzmayr, M.; Putz, M.: Quellenproblematik im Internet : Identität, Aktualität und inhaltliche Qualität von Webressourcen (2006) 4.95
    4.9450216 = sum of:
      4.9450216 = weight(author_txt:katzmayr in 958) [ClassicSimilarity], result of:
        4.9450216 = fieldWeight in 958, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.890043 = idf(docFreq=5, maxDocs=43556)
          0.5 = fieldNorm(doc=958)
    
  2. Robbio, A. De; Katzmayr, M.: Management eines internationalen Open Access-Archivs : das Beispiel E-LIS (2009) 4.33
    4.326894 = sum of:
      4.326894 = weight(author_txt:katzmayr in 125) [ClassicSimilarity], result of:
        4.326894 = fieldWeight in 125, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.890043 = idf(docFreq=5, maxDocs=43556)
          0.4375 = fieldNorm(doc=125)
    
  3. Katzmayr, M.; Putz, M.; Fessler, G.: Evaluationsmethoden zur Bewertung von Aggregatordatenbanken am Beispiel von ProQuest ABI/Inform und EBSCO Business Source Premier (2005) 3.71
    3.7087662 = sum of:
      3.7087662 = weight(author_txt:katzmayr in 4418) [ClassicSimilarity], result of:
        3.7087662 = fieldWeight in 4418, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.890043 = idf(docFreq=5, maxDocs=43556)
          0.375 = fieldNorm(doc=4418)
    
  4. Bargmann, M.; Katzmayr, M.; Putz, M.: E-LIS: Open-Access-Archiv für Literatur zum Informations- und Bibliothekswesen (2005) 3.71
    3.7087662 = sum of:
      3.7087662 = weight(author_txt:katzmayr in 4777) [ClassicSimilarity], result of:
        3.7087662 = fieldWeight in 4777, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.890043 = idf(docFreq=5, maxDocs=43556)
          0.375 = fieldNorm(doc=4777)
    

Similar documents (content)

  1. Heinz, S.: Realisierung und Evaluierung eines virtuellen Bibliotheksregals für die Informationswissenschaft an der Universitätsbibliothek Hildesheim (2003) 0.09
    0.08560266 = sum of:
      0.08560266 = product of:
        0.71335554 = sum of:
          0.08051835 = weight(abstract_txt:rahmen in 980) [ClassicSimilarity], result of:
            0.08051835 = score(doc=980,freq=1.0), product of:
              0.13576868 = queryWeight, product of:
                1.2814057 = boost
                5.422221 = idf(docFreq=522, maxDocs=43556)
                0.019540502 = queryNorm
              0.5930554 = fieldWeight in 980, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.422221 = idf(docFreq=522, maxDocs=43556)
                0.109375 = fieldNorm(doc=980)
          0.043480705 = weight(abstract_txt:eine in 980) [ClassicSimilarity], result of:
            0.043480705 = score(doc=980,freq=1.0), product of:
              0.11343421 = queryWeight, product of:
                1.656433 = boost
                3.5045679 = idf(docFreq=3558, maxDocs=43556)
                0.019540502 = queryNorm
              0.3833121 = fieldWeight in 980, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.5045679 = idf(docFreq=3558, maxDocs=43556)
                0.109375 = fieldNorm(doc=980)
          0.5893565 = weight(abstract_txt:benutzerinnen in 980) [ClassicSimilarity], result of:
            0.5893565 = score(doc=980,freq=2.0), product of:
              0.406236 = queryWeight, product of:
                2.2165425 = boost
                9.379218 = idf(docFreq=9, maxDocs=43556)
                0.019540502 = queryNorm
              1.4507737 = fieldWeight in 980, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                9.379218 = idf(docFreq=9, maxDocs=43556)
                0.109375 = fieldNorm(doc=980)
        0.12 = coord(3/25)
    
  2. Höhner, K.: ¬Der Einsatz von Webinaren bei der Vermittlung von Informationskompetenz an Wissenschaftlichen Bibliotheken (2014) 0.07
    0.073714375 = sum of:
      0.073714375 = product of:
        0.46071485 = sum of:
          0.092021264 = weight(abstract_txt:bibliotheken in 4457) [ClassicSimilarity], result of:
            0.092021264 = score(doc=4457,freq=4.0), product of:
              0.10361111 = queryWeight, product of:
                1.1194122 = boost
                4.7367516 = idf(docFreq=1037, maxDocs=43556)
                0.019540502 = queryNorm
              0.8881409 = fieldWeight in 4457, product of:
                2.0 = tf(freq=4.0), with freq of:
                  4.0 = termFreq=4.0
                4.7367516 = idf(docFreq=1037, maxDocs=43556)
                0.09375 = fieldNorm(doc=4457)
          0.06901573 = weight(abstract_txt:rahmen in 4457) [ClassicSimilarity], result of:
            0.06901573 = score(doc=4457,freq=1.0), product of:
              0.13576868 = queryWeight, product of:
                1.2814057 = boost
                5.422221 = idf(docFreq=522, maxDocs=43556)
                0.019540502 = queryNorm
              0.5083332 = fieldWeight in 4457, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.422221 = idf(docFreq=522, maxDocs=43556)
                0.09375 = fieldNorm(doc=4457)
          0.037269175 = weight(abstract_txt:eine in 4457) [ClassicSimilarity], result of:
            0.037269175 = score(doc=4457,freq=1.0), product of:
              0.11343421 = queryWeight, product of:
                1.656433 = boost
                3.5045679 = idf(docFreq=3558, maxDocs=43556)
                0.019540502 = queryNorm
              0.32855323 = fieldWeight in 4457, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.5045679 = idf(docFreq=3558, maxDocs=43556)
                0.09375 = fieldNorm(doc=4457)
          0.26240867 = weight(abstract_txt:seminars in 4457) [ClassicSimilarity], result of:
            0.26240867 = score(doc=4457,freq=1.0), product of:
              0.33073968 = queryWeight, product of:
                2.0 = boost
                8.462927 = idf(docFreq=24, maxDocs=43556)
                0.019540502 = queryNorm
              0.7933994 = fieldWeight in 4457, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                8.462927 = idf(docFreq=24, maxDocs=43556)
                0.09375 = fieldNorm(doc=4457)
        0.16 = coord(4/25)
    
  3. Ackermann, J.: Knuth-Morris-Pratt (2005) 0.06
    0.05602312 = sum of:
      0.05602312 = product of:
        0.3501445 = sum of:
          0.056935076 = weight(abstract_txt:rahmen in 1988) [ClassicSimilarity], result of:
            0.056935076 = score(doc=1988,freq=2.0), product of:
              0.13576868 = queryWeight, product of:
                1.2814057 = boost
                5.422221 = idf(docFreq=522, maxDocs=43556)
                0.019540502 = queryNorm
              0.41935351 = fieldWeight in 1988, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                5.422221 = idf(docFreq=522, maxDocs=43556)
                0.0546875 = fieldNorm(doc=1988)
          0.045987822 = weight(abstract_txt:sehr in 1988) [ClassicSimilarity], result of:
            0.045987822 = score(doc=1988,freq=1.0), product of:
              0.14836048 = queryWeight, product of:
                1.33951 = boost
                5.6680875 = idf(docFreq=408, maxDocs=43556)
                0.019540502 = queryNorm
              0.30997354 = fieldWeight in 1988, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.6680875 = idf(docFreq=408, maxDocs=43556)
                0.0546875 = fieldNorm(doc=1988)
          0.030745503 = weight(abstract_txt:eine in 1988) [ClassicSimilarity], result of:
            0.030745503 = score(doc=1988,freq=2.0), product of:
              0.11343421 = queryWeight, product of:
                1.656433 = boost
                3.5045679 = idf(docFreq=3558, maxDocs=43556)
                0.019540502 = queryNorm
              0.2710426 = fieldWeight in 1988, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                3.5045679 = idf(docFreq=3558, maxDocs=43556)
                0.0546875 = fieldNorm(doc=1988)
          0.2164761 = weight(abstract_txt:seminars in 1988) [ClassicSimilarity], result of:
            0.2164761 = score(doc=1988,freq=2.0), product of:
              0.33073968 = queryWeight, product of:
                2.0 = boost
                8.462927 = idf(docFreq=24, maxDocs=43556)
                0.019540502 = queryNorm
              0.6545211 = fieldWeight in 1988, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                8.462927 = idf(docFreq=24, maxDocs=43556)
                0.0546875 = fieldNorm(doc=1988)
        0.16 = coord(4/25)
    
  4. Hermelbracht, A.; Senst, E.: Ideen für innovative Serviceangebote von Universitätsbibliotheken : Ergebnisse der Ideengenerierungsphase im Rahmen des ProSeBiCA-Projektes an der Universität Bielefeld (2005) 0.05
    0.054245826 = sum of:
      0.054245826 = product of:
        0.27122912 = sum of:
          0.093369305 = weight(abstract_txt:kundenorientierung in 4118) [ClassicSimilarity], result of:
            0.093369305 = score(doc=4118,freq=1.0), product of:
              0.18880598 = queryWeight, product of:
                1.0685128 = boost
                9.042746 = idf(docFreq=13, maxDocs=43556)
                0.019540502 = queryNorm
              0.49452513 = fieldWeight in 4118, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.042746 = idf(docFreq=13, maxDocs=43556)
                0.0546875 = fieldNorm(doc=4118)
          0.046487443 = weight(abstract_txt:bibliotheken in 4118) [ClassicSimilarity], result of:
            0.046487443 = score(doc=4118,freq=3.0), product of:
              0.10361111 = queryWeight, product of:
                1.1194122 = boost
                4.7367516 = idf(docFreq=1037, maxDocs=43556)
                0.019540502 = queryNorm
              0.44867235 = fieldWeight in 4118, product of:
                1.7320508 = tf(freq=3.0), with freq of:
                  3.0 = termFreq=3.0
                4.7367516 = idf(docFreq=1037, maxDocs=43556)
                0.0546875 = fieldNorm(doc=4118)
          0.040259175 = weight(abstract_txt:rahmen in 4118) [ClassicSimilarity], result of:
            0.040259175 = score(doc=4118,freq=1.0), product of:
              0.13576868 = queryWeight, product of:
                1.2814057 = boost
                5.422221 = idf(docFreq=522, maxDocs=43556)
                0.019540502 = queryNorm
              0.2965277 = fieldWeight in 4118, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.422221 = idf(docFreq=522, maxDocs=43556)
                0.0546875 = fieldNorm(doc=4118)
          0.060367674 = weight(abstract_txt:jedoch in 4118) [ClassicSimilarity], result of:
            0.060367674 = score(doc=4118,freq=2.0), product of:
              0.14117225 = queryWeight, product of:
                1.3066567 = boost
                5.52907 = idf(docFreq=469, maxDocs=43556)
                0.019540502 = queryNorm
              0.42761716 = fieldWeight in 4118, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                5.52907 = idf(docFreq=469, maxDocs=43556)
                0.0546875 = fieldNorm(doc=4118)
          0.030745503 = weight(abstract_txt:eine in 4118) [ClassicSimilarity], result of:
            0.030745503 = score(doc=4118,freq=2.0), product of:
              0.11343421 = queryWeight, product of:
                1.656433 = boost
                3.5045679 = idf(docFreq=3558, maxDocs=43556)
                0.019540502 = queryNorm
              0.2710426 = fieldWeight in 4118, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                3.5045679 = idf(docFreq=3558, maxDocs=43556)
                0.0546875 = fieldNorm(doc=4118)
        0.2 = coord(5/25)
    
  5. Graf, K.: Abwechslungsreiche Gemüseküche : ein sehr kurzer Blick in die altbackene Welt deutscher öffentlicher Bibliotheken (2018) 0.05
    0.053376418 = sum of:
      0.053376418 = product of:
        0.44480348 = sum of:
          0.054224048 = weight(abstract_txt:bibliotheken in 780) [ClassicSimilarity], result of:
            0.054224048 = score(doc=780,freq=2.0), product of:
              0.10361111 = queryWeight, product of:
                1.1194122 = boost
                4.7367516 = idf(docFreq=1037, maxDocs=43556)
                0.019540502 = queryNorm
              0.523342 = fieldWeight in 780, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                4.7367516 = idf(docFreq=1037, maxDocs=43556)
                0.078125 = fieldNorm(doc=780)
          0.092909425 = weight(abstract_txt:sehr in 780) [ClassicSimilarity], result of:
            0.092909425 = score(doc=780,freq=2.0), product of:
              0.14836048 = queryWeight, product of:
                1.33951 = boost
                5.6680875 = idf(docFreq=408, maxDocs=43556)
                0.019540502 = queryNorm
              0.6262411 = fieldWeight in 780, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                5.6680875 = idf(docFreq=408, maxDocs=43556)
                0.078125 = fieldNorm(doc=780)
          0.29767 = weight(abstract_txt:benutzerinnen in 780) [ClassicSimilarity], result of:
            0.29767 = score(doc=780,freq=1.0), product of:
              0.406236 = queryWeight, product of:
                2.2165425 = boost
                9.379218 = idf(docFreq=9, maxDocs=43556)
                0.019540502 = queryNorm
              0.7327514 = fieldWeight in 780, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.379218 = idf(docFreq=9, maxDocs=43556)
                0.078125 = fieldNorm(doc=780)
        0.12 = coord(3/25)