Document (#30150)

Author

Lamb, R.
King, J.L.
Kling, R.

Title

Informational environments : organizational contexts of online information use

Source

Journal of the American Society for Information Science and technology. 54(2003) no.2, S.97-114

Year

2003

Abstract

In this issue we begin with Lamb, King and Kling who are interested in the effect of the industry environment on information gathering practices, particularly those involving information and communication technologies like online searching. They studied use of online services in 26 widely differing California firms operating in law, real estate, or biotechnology over a 17 month period. Data was gathered through semi-structured on-site interviews. Five influences on online usage were identified: interaction with regulatory agencies; demonstration of competence to clients; client expectations for timely, cost effective information; the possibility of shifting information responsibilities outside the organization; and the existence of industry wide infrastructures as information sources. The institutional and technical environment of a firm consistently circumscribes the domain in which choices of online resources are made by its employees. Firms the operate in highly technical and institutional environments have more incentive to gather information than do those in low tech unregulated industries.

Theme

Informationsdienstleistungen

Area

Informationswirtschaft

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