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Lee-Smeltzer, K.-H. (Janet): Cataloging in three academic libraries: operations, trends, and perspectives (2000)
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Porter, G.; Bredderman, P.: Nonprint formats : a survey of the work and its challenges for the cataloger in ARL academic libraries (1997)
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Mugridge, R.L.; Edmunds, J.: Batchloading MARC bibliographic records (2012)
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Kaczor, S.: Reference service in an electronic age : a view from two worlds based on an SLA program (1995)
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Makinen, R.H.: Scheduling technical services staff at the reference desk (1998)
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