Document (#30993)

Author
Daniel, F.
Maier, C.
Mayr, P.
Wirtz, H.-C.
Title
¬Die Kunden dort bedienen, wo sie sind : DigiAuskunft besteht Bewährungsprobe / Seit Anfang 2006 in Betrieb
Source
BuB. 58(2006) H.7/8, S.558-561
Year
2006
Series
Lesesaal
Abstract
Informationen werden heute zunächst im Internet gesucht - auch regelmäßige Bibliotheksnutzer machen dies nicht anders. Die Bibliotheken haben sich darauf eingestellt und mit Online-Katalogen, digitalen Bibliotheken, Volltextbanken und der Endnutzer-Fernleihe virtuelle Dependancen im Netz aufgebaut. Diese Angebote werden idealerweise durch einen digitalen Auskunftsdienst ergänzt. Die Internet-Trainerin Anne Lipow sagte schon vor sechs Jahren zutreffend: »It's the librarian's job, to meet the users where they are...« Auch auf zahlreichen deutschsprachigen Bibliothekswebsites gibt es folglich heute individuelle Beratung und Informationsvermittlung in unterschiedlicher Form: als E-MailKontakt, über Webformulare und in den vergangenen Jahren auch vermehrt als Chat.
Theme
Informationsdienstleistungen
Object
DigiAuskunft
Location
D
NRW
Area
Öffentliche Bibliotheken

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