Document (#34741)

Author

He, W.
Fang, Y.
Wei, K.-K.

Title

¬The role of trust in promoting organizational knowledge seeking using knowledge management systems : an empirical investigation

Source

Journal of the American Society for Information Science and Technology. 60(2009) no.3, S.526-537

Year

2009

Abstract

Knowledge Management Systems (KMS) have become increasingly popular as a knowledge-sharing tool in contemporary corporations. Enticing employees to seek knowledge from KMS remains an important concern for researchers and practitioners. Trust has been widely recognized in many studies as an important enabling factor for seeking knowledge; however, the role of trust in promoting knowledge-seeking behavior using KMS has not been adequately addressed. Drawing upon the extant literature on trust and information technology adoption, this article examines the relationships between the knowledge seekers' trust in the community of KMS users, their perceptions toward the system (perceived usefulness and perceived seeking efforts), and the intention to continually use the KMS. The results reveal that trust in the community of KMS users does not directly affect the employees' knowledge-seeking continuance intention; rather, it happens indirectly through a mediated effect of perceived usefulness of the KMS. Furthermore, we find that trust seems to be a stronger determinant of perceived usefulness than of perceived seeking efforts. Our study thus demonstrates the indirect, but still crucial, role of trust in knowledge-seeking behavior in the context of corporate KMS usage. Other findings and the implications of this study for both researchers and practitioners are correspondingly discussed.

Similar documents (author)

1. Fang, L.: ¬A developing search service : heterogeneous resources integration and retrieval system (2004) 5.27

   5.274244 = sum of:
     5.274244 = weight(author_txt:fang in 1193) [ClassicSimilarity], result of:
       5.274244 = fieldWeight in 1193, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.43879 = idf(docFreq=25, maxDocs=44218)
         0.625 = fieldNorm(doc=1193)
   

2. Fang, H.: Classifying research articles in multidisciplinary sciences journals into subject categories (2015) 5.27

   5.274244 = sum of:
     5.274244 = weight(author_txt:fang in 2194) [ClassicSimilarity], result of:
       5.274244 = fieldWeight in 2194, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.43879 = idf(docFreq=25, maxDocs=44218)
         0.625 = fieldNorm(doc=2194)
   

3. Fang, H.: ¬A discussion of citations from the perspective of the contribution of the cited paper to the citing paper (2018) 5.27

   5.274244 = sum of:
     5.274244 = weight(author_txt:fang in 4453) [ClassicSimilarity], result of:
       5.274244 = fieldWeight in 4453, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.43879 = idf(docFreq=25, maxDocs=44218)
         0.625 = fieldNorm(doc=4453)
   

4. Fang, X.; Salvendy, G.: Keyword comparison : a user-centered feature for improving Web search tools (2000) 4.22

   4.219395 = sum of:
     4.219395 = weight(author_txt:fang in 6779) [ClassicSimilarity], result of:
       4.219395 = fieldWeight in 6779, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.43879 = idf(docFreq=25, maxDocs=44218)
         0.5 = fieldNorm(doc=6779)
   

5. Schwartz, F.; Fang, Y.C.: Citation data analysis on hydrogeology (2007) 4.22

   4.219395 = sum of:
     4.219395 = weight(author_txt:fang in 433) [ClassicSimilarity], result of:
       4.219395 = fieldWeight in 433, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.43879 = idf(docFreq=25, maxDocs=44218)
         0.5 = fieldNorm(doc=433)
   

Similar documents (content)

1. Kim, B.; Han, I.: ¬The role of trust belief and its antecedents in a community-driven knowledge environment (2009) 0.28

   0.28392887 = sum of:
     0.28392887 = product of:
       1.183037 = sum of:
         0.015756615 = weight(abstract_txt:important in 2802) [ClassicSimilarity], result of:
           0.015756615 = score(doc=2802,freq=1.0), product of:
             0.05981487 = queryWeight, product of:
               1.0909768 = boost
               4.2147684 = idf(docFreq=1775, maxDocs=44218)
               0.013008282 = queryNorm
             0.26342303 = fieldWeight in 2802, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.2147684 = idf(docFreq=1775, maxDocs=44218)
               0.0625 = fieldNorm(doc=2802)
         0.022621403 = weight(abstract_txt:community in 2802) [ClassicSimilarity], result of:
           0.022621403 = score(doc=2802,freq=1.0), product of:
             0.0761226 = queryWeight, product of:
               1.230744 = boost
               4.7547307 = idf(docFreq=1034, maxDocs=44218)
               0.013008282 = queryNorm
             0.29717067 = fieldWeight in 2802, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.7547307 = idf(docFreq=1034, maxDocs=44218)
               0.0625 = fieldNorm(doc=2802)
         0.038978912 = weight(abstract_txt:role in 2802) [ClassicSimilarity], result of:
           0.038978912 = score(doc=2802,freq=2.0), product of:
             0.09940483 = queryWeight, product of:
               1.7225043 = boost
               4.4363647 = idf(docFreq=1422, maxDocs=44218)
               0.013008282 = queryNorm
             0.39212292 = fieldWeight in 2802, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.4363647 = idf(docFreq=1422, maxDocs=44218)
               0.0625 = fieldNorm(doc=2802)
         0.119328305 = weight(abstract_txt:perceived in 2802) [ClassicSimilarity], result of:
           0.119328305 = score(doc=2802,freq=1.0), product of:
             0.31307104 = queryWeight, product of:
               3.9464118 = boost
               6.0984654 = idf(docFreq=269, maxDocs=44218)
               0.013008282 = queryNorm
             0.3811541 = fieldWeight in 2802, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.0984654 = idf(docFreq=269, maxDocs=44218)
               0.0625 = fieldNorm(doc=2802)
         0.081729814 = weight(abstract_txt:knowledge in 2802) [ClassicSimilarity], result of:
           0.081729814 = score(doc=2802,freq=3.0), product of:
             0.21250565 = queryWeight, product of:
               4.5981293 = boost
               3.5527887 = idf(docFreq=3442, maxDocs=44218)
               0.013008282 = queryNorm
             0.38460067 = fieldWeight in 2802, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               3.5527887 = idf(docFreq=3442, maxDocs=44218)
               0.0625 = fieldNorm(doc=2802)
         0.904622 = weight(abstract_txt:trust in 2802) [ClassicSimilarity], result of:
           0.904622 = score(doc=2802,freq=10.0), product of:
             0.6558915 = queryWeight, product of:
               7.2253175 = boost
               6.9783883 = idf(docFreq=111, maxDocs=44218)
               0.013008282 = queryNorm
             1.3792251 = fieldWeight in 2802, product of:
               3.1622777 = tf(freq=10.0), with freq of:
                 10.0 = termFreq=10.0
               6.9783883 = idf(docFreq=111, maxDocs=44218)
               0.0625 = fieldNorm(doc=2802)
       0.24 = coord(6/25)
   

2. Wang, X.; Lin, X.; Shao, B.: Artificial intelligence changes the way we work : a close look at innovating with chatbots (2023) 0.23

   0.23374946 = sum of:
     0.23374946 = product of:
       1.1687473 = sum of:
         0.015756615 = weight(abstract_txt:important in 902) [ClassicSimilarity], result of:
           0.015756615 = score(doc=902,freq=1.0), product of:
             0.05981487 = queryWeight, product of:
               1.0909768 = boost
               4.2147684 = idf(docFreq=1775, maxDocs=44218)
               0.013008282 = queryNorm
             0.26342303 = fieldWeight in 902, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.2147684 = idf(docFreq=1775, maxDocs=44218)
               0.0625 = fieldNorm(doc=902)
         0.12827589 = weight(abstract_txt:employees in 902) [ClassicSimilarity], result of:
           0.12827589 = score(doc=902,freq=2.0), product of:
             0.1921265 = queryWeight, product of:
               1.9552603 = boost
               7.5537524 = idf(docFreq=62, maxDocs=44218)
               0.013008282 = queryNorm
             0.6676637 = fieldWeight in 902, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.5537524 = idf(docFreq=62, maxDocs=44218)
               0.0625 = fieldNorm(doc=902)
         0.119328305 = weight(abstract_txt:perceived in 902) [ClassicSimilarity], result of:
           0.119328305 = score(doc=902,freq=1.0), product of:
             0.31307104 = queryWeight, product of:
               3.9464118 = boost
               6.0984654 = idf(docFreq=269, maxDocs=44218)
               0.013008282 = queryNorm
             0.3811541 = fieldWeight in 902, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.0984654 = idf(docFreq=269, maxDocs=44218)
               0.0625 = fieldNorm(doc=902)
         0.047186732 = weight(abstract_txt:knowledge in 902) [ClassicSimilarity], result of:
           0.047186732 = score(doc=902,freq=1.0), product of:
             0.21250565 = queryWeight, product of:
               4.5981293 = boost
               3.5527887 = idf(docFreq=3442, maxDocs=44218)
               0.013008282 = queryNorm
             0.2220493 = fieldWeight in 902, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.5527887 = idf(docFreq=3442, maxDocs=44218)
               0.0625 = fieldNorm(doc=902)
         0.8581998 = weight(abstract_txt:trust in 902) [ClassicSimilarity], result of:
           0.8581998 = score(doc=902,freq=9.0), product of:
             0.6558915 = queryWeight, product of:
               7.2253175 = boost
               6.9783883 = idf(docFreq=111, maxDocs=44218)
               0.013008282 = queryNorm
             1.3084478 = fieldWeight in 902, product of:
               3.0 = tf(freq=9.0), with freq of:
                 9.0 = termFreq=9.0
               6.9783883 = idf(docFreq=111, maxDocs=44218)
               0.0625 = fieldNorm(doc=902)
       0.2 = coord(5/25)
   

3. Cheung, C.M.K.; Lee, M.K.O.: Understanding consumer trust in Internet shopping : a multidisciplinary approach (2006) 0.23

   0.2261452 = sum of:
     0.2261452 = product of:
       1.130726 = sum of:
         0.06931743 = weight(abstract_txt:determinant in 5280) [ClassicSimilarity], result of:
           0.06931743 = score(doc=5280,freq=1.0), product of:
             0.12746342 = queryWeight, product of:
               1.1261305 = boost
               8.701155 = idf(docFreq=19, maxDocs=44218)
               0.013008282 = queryNorm
             0.54382217 = fieldWeight in 5280, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.701155 = idf(docFreq=19, maxDocs=44218)
               0.0625 = fieldNorm(doc=5280)
         0.03302233 = weight(abstract_txt:researchers in 5280) [ClassicSimilarity], result of:
           0.03302233 = score(doc=5280,freq=2.0), product of:
             0.07774916 = queryWeight, product of:
               1.2438236 = boost
               4.805261 = idf(docFreq=983, maxDocs=44218)
               0.013008282 = queryNorm
             0.42472908 = fieldWeight in 5280, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.805261 = idf(docFreq=983, maxDocs=44218)
               0.0625 = fieldNorm(doc=5280)
         0.05085815 = weight(abstract_txt:practitioners in 5280) [ClassicSimilarity], result of:
           0.05085815 = score(doc=5280,freq=1.0), product of:
             0.13063943 = queryWeight, product of:
               1.6123083 = boost
               6.228827 = idf(docFreq=236, maxDocs=44218)
               0.013008282 = queryNorm
             0.3893017 = fieldWeight in 5280, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.228827 = idf(docFreq=236, maxDocs=44218)
               0.0625 = fieldNorm(doc=5280)
         0.119328305 = weight(abstract_txt:perceived in 5280) [ClassicSimilarity], result of:
           0.119328305 = score(doc=5280,freq=1.0), product of:
             0.31307104 = queryWeight, product of:
               3.9464118 = boost
               6.0984654 = idf(docFreq=269, maxDocs=44218)
               0.013008282 = queryNorm
             0.3811541 = fieldWeight in 5280, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.0984654 = idf(docFreq=269, maxDocs=44218)
               0.0625 = fieldNorm(doc=5280)
         0.8581998 = weight(abstract_txt:trust in 5280) [ClassicSimilarity], result of:
           0.8581998 = score(doc=5280,freq=9.0), product of:
             0.6558915 = queryWeight, product of:
               7.2253175 = boost
               6.9783883 = idf(docFreq=111, maxDocs=44218)
               0.013008282 = queryNorm
             1.3084478 = fieldWeight in 5280, product of:
               3.0 = tf(freq=9.0), with freq of:
                 9.0 = termFreq=9.0
               6.9783883 = idf(docFreq=111, maxDocs=44218)
               0.0625 = fieldNorm(doc=5280)
       0.2 = coord(5/25)
   

4. Lai, J.-Y.: How reward, computer self-efficacy, and perceived power security affect knowledge management systems success : an empirical investigation in high-tech companies (2009) 0.22

   0.2162756 = sum of:
     0.2162756 = product of:
       0.77241284 = sum of:
         0.022702038 = weight(abstract_txt:management in 2720) [ClassicSimilarity], result of:
           0.022702038 = score(doc=2720,freq=2.0), product of:
             0.06056204 = queryWeight, product of:
               1.0977696 = boost
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.013008282 = queryNorm
             0.3748559 = fieldWeight in 2720, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.0625 = fieldNorm(doc=2720)
         0.05085815 = weight(abstract_txt:practitioners in 2720) [ClassicSimilarity], result of:
           0.05085815 = score(doc=2720,freq=1.0), product of:
             0.13063943 = queryWeight, product of:
               1.6123083 = boost
               6.228827 = idf(docFreq=236, maxDocs=44218)
               0.013008282 = queryNorm
             0.3893017 = fieldWeight in 2720, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.228827 = idf(docFreq=236, maxDocs=44218)
               0.0625 = fieldNorm(doc=2720)
         0.109439924 = weight(abstract_txt:intention in 2720) [ClassicSimilarity], result of:
           0.109439924 = score(doc=2720,freq=2.0), product of:
             0.17282549 = queryWeight, product of:
               1.8544488 = boost
               7.1642876 = idf(docFreq=92, maxDocs=44218)
               0.013008282 = queryNorm
             0.6332395 = fieldWeight in 2720, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.1642876 = idf(docFreq=92, maxDocs=44218)
               0.0625 = fieldNorm(doc=2720)
         0.15710524 = weight(abstract_txt:employees in 2720) [ClassicSimilarity], result of:
           0.15710524 = score(doc=2720,freq=3.0), product of:
             0.1921265 = queryWeight, product of:
               1.9552603 = boost
               7.5537524 = idf(docFreq=62, maxDocs=44218)
               0.013008282 = queryNorm
             0.8177177 = fieldWeight in 2720, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               7.5537524 = idf(docFreq=62, maxDocs=44218)
               0.0625 = fieldNorm(doc=2720)
         0.0992774 = weight(abstract_txt:usefulness in 2720) [ClassicSimilarity], result of:
           0.0992774 = score(doc=2720,freq=2.0), product of:
             0.1853907 = queryWeight, product of:
               2.3523424 = boost
               6.0585327 = idf(docFreq=280, maxDocs=44218)
               0.013008282 = queryNorm
             0.5355037 = fieldWeight in 2720, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               6.0585327 = idf(docFreq=280, maxDocs=44218)
               0.0625 = fieldNorm(doc=2720)
         0.23865661 = weight(abstract_txt:perceived in 2720) [ClassicSimilarity], result of:
           0.23865661 = score(doc=2720,freq=4.0), product of:
             0.31307104 = queryWeight, product of:
               3.9464118 = boost
               6.0984654 = idf(docFreq=269, maxDocs=44218)
               0.013008282 = queryNorm
             0.7623082 = fieldWeight in 2720, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               6.0984654 = idf(docFreq=269, maxDocs=44218)
               0.0625 = fieldNorm(doc=2720)
         0.094373465 = weight(abstract_txt:knowledge in 2720) [ClassicSimilarity], result of:
           0.094373465 = score(doc=2720,freq=4.0), product of:
             0.21250565 = queryWeight, product of:
               4.5981293 = boost
               3.5527887 = idf(docFreq=3442, maxDocs=44218)
               0.013008282 = queryNorm
             0.4440986 = fieldWeight in 2720, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               3.5527887 = idf(docFreq=3442, maxDocs=44218)
               0.0625 = fieldNorm(doc=2720)
       0.28 = coord(7/25)
   

5. Hung, S.-Y.; Lai, H.-M.; Chou, Y.-C.: Knowledge-sharing intention in professional virtual communities : a comparison between posters and lurkers (2015) 0.21

   0.20528334 = sum of:
     0.20528334 = product of:
       0.8553473 = sum of:
         0.015756615 = weight(abstract_txt:important in 2333) [ClassicSimilarity], result of:
           0.015756615 = score(doc=2333,freq=1.0), product of:
             0.05981487 = queryWeight, product of:
               1.0909768 = boost
               4.2147684 = idf(docFreq=1775, maxDocs=44218)
               0.013008282 = queryNorm
             0.26342303 = fieldWeight in 2333, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.2147684 = idf(docFreq=1775, maxDocs=44218)
               0.0625 = fieldNorm(doc=2333)
         0.031991493 = weight(abstract_txt:community in 2333) [ClassicSimilarity], result of:
           0.031991493 = score(doc=2333,freq=2.0), product of:
             0.0761226 = queryWeight, product of:
               1.230744 = boost
               4.7547307 = idf(docFreq=1034, maxDocs=44218)
               0.013008282 = queryNorm
             0.42026278 = fieldWeight in 2333, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.7547307 = idf(docFreq=1034, maxDocs=44218)
               0.0625 = fieldNorm(doc=2333)
         0.109439924 = weight(abstract_txt:intention in 2333) [ClassicSimilarity], result of:
           0.109439924 = score(doc=2333,freq=2.0), product of:
             0.17282549 = queryWeight, product of:
               1.8544488 = boost
               7.1642876 = idf(docFreq=92, maxDocs=44218)
               0.013008282 = queryNorm
             0.6332395 = fieldWeight in 2333, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.1642876 = idf(docFreq=92, maxDocs=44218)
               0.0625 = fieldNorm(doc=2333)
         0.16875571 = weight(abstract_txt:perceived in 2333) [ClassicSimilarity], result of:
           0.16875571 = score(doc=2333,freq=2.0), product of:
             0.31307104 = queryWeight, product of:
               3.9464118 = boost
               6.0984654 = idf(docFreq=269, maxDocs=44218)
               0.013008282 = queryNorm
             0.5390333 = fieldWeight in 2333, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               6.0984654 = idf(docFreq=269, maxDocs=44218)
               0.0625 = fieldNorm(doc=2333)
         0.12484436 = weight(abstract_txt:knowledge in 2333) [ClassicSimilarity], result of:
           0.12484436 = score(doc=2333,freq=7.0), product of:
             0.21250565 = queryWeight, product of:
               4.5981293 = boost
               3.5527887 = idf(docFreq=3442, maxDocs=44218)
               0.013008282 = queryNorm
             0.5874872 = fieldWeight in 2333, product of:
               2.6457512 = tf(freq=7.0), with freq of:
                 7.0 = termFreq=7.0
               3.5527887 = idf(docFreq=3442, maxDocs=44218)
               0.0625 = fieldNorm(doc=2333)
         0.40455922 = weight(abstract_txt:trust in 2333) [ClassicSimilarity], result of:
           0.40455922 = score(doc=2333,freq=2.0), product of:
             0.6558915 = queryWeight, product of:
               7.2253175 = boost
               6.9783883 = idf(docFreq=111, maxDocs=44218)
               0.013008282 = queryNorm
             0.6168082 = fieldWeight in 2333, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               6.9783883 = idf(docFreq=111, maxDocs=44218)
               0.0625 = fieldNorm(doc=2333)
       0.24 = coord(6/25)