Document (#35445)

Author

Kang, H.
Plaisant, C.
Elsayed, T.
Oard, D.W.

Title

Making sense of archived e-mail : exploring the Enron collection with NetLens

Source

Journal of the American Society for Information Science and Technology. 61(2010) no.4, S.723-744

Year

2010

Abstract

Informal communications media pose new challenges for information-systems design, but the nature of informal interaction offers new opportunities as well. This paper describes NetLens-E-mail, a system designed to support exploration of the content-actor network in large e-mail collections. Unique features of NetLens-E-mail include close coupling of orientation, specification, restriction, and expansion, and introduction and incorporation of a novel capability for iterative projection between content and actor networks within the same collection. Scenarios are presented to illustrate the intended employment of NetLens-E-mail, and design walkthroughs with two domain experts provide an initial basis for assessment of the suitability of the design by scholars and analysts.

Theme

Internet

Field

Kommunikationswissenschaften

Object

EMail

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