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Hernon, P.: Disinformation and misinformation through the Internet : findings of an exploratory study (1995)
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Hernon, P.; McClure, C.R.: Quality of data issues in unobtrusive testing of library reference service : recommendations and strategies (1987)
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Hernon, P.; McClure, C.R.: Unobtrusive reference testing : the 55 percent rule (1986)
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Saxby, S.: ¬A UK national information policy for the electronic age (1996)
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