Document (#36032)

Author
Christensen, A.
Title
Virtuelle Auskunft mit Mehrwert : Chatbots in Bibliotheken
Imprint
Berlin : Humboldt-Universität, Institut für Bibliothekswissenschaft
Year
2008
Pages
62 S
Series
Berliner Handreichungen zur Bibliothekswissenschaft ; 222
Abstract
Die virtuelle Auskunft mit Hilfe elektronischer Informationsassistenten, auch Chatbots oder Chatterbots genannt, ist ein seit dem Jahr 2004 zu beobachtender Trend im deutschen Bibliothekswesen. Die Arbeit stellt die vier Chatbots ASKademicus, Stella, INA und das Sachsen-I vor. Am Beispiel von Stella aus der SUB Hamburg werden dann die Funktionsweise von Chatbots sowie die Anforderungen an die Konzeption dieser virtuellen Berater erläutert. Den Schwerpunkt der Arbeit bilden der Vergleich von Chatbots und anderen digitalen Auskunftsdiensten und Überlegungen zu den spezifischen Chancen und Mehrwerten im Auskunftsdienst und darüber hinaus.
Footnote
Diese Veröffentlichung geht zurück auf eine Master-Arbeit im postgradualen Fernstudiengang Master of Arts (Library and Information Science) an der Humboldt-Universität zu Berlin im Sommersemester 2007. - Erhältlich unter: http://www.ib.hu-berlin.de/~kumlau/handreichungen/h222/.
Theme
Informationsdienstleistungen

Similar documents (author)

  1. Christensen, F.H.: Publikations- og citationsanalyser (1997) 5.53
    5.52602 = sum of:
      5.52602 = weight(author_txt:christensen in 1838) [ClassicSimilarity], result of:
        5.52602 = fieldWeight in 1838, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          8.841632 = idf(docFreq=16, maxDocs=43254)
          0.625 = fieldNorm(doc=1838)
    
  2. Christensen, F.S.: Power and the production of truth in the sciences (2000) 5.53
    5.52602 = sum of:
      5.52602 = weight(author_txt:christensen in 2102) [ClassicSimilarity], result of:
        5.52602 = fieldWeight in 2102, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          8.841632 = idf(docFreq=16, maxDocs=43254)
          0.625 = fieldNorm(doc=2102)
    
  3. Christensen, B.: Minoritization vs. universalization : lesbianism and male homosexuality in LCSH and LCC (2008) 5.53
    5.52602 = sum of:
      5.52602 = weight(author_txt:christensen in 4492) [ClassicSimilarity], result of:
        5.52602 = fieldWeight in 4492, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          8.841632 = idf(docFreq=16, maxDocs=43254)
          0.625 = fieldNorm(doc=4492)
    
  4. Christensen, A.: Partizipative Entwicklung von Diensten in der Bibliothek 2.0 : Methoden und Ergebnisse aus Katalog-2.0-Projekten (2009) 5.53
    5.52602 = sum of:
      5.52602 = weight(author_txt:christensen in 4878) [ClassicSimilarity], result of:
        5.52602 = fieldWeight in 4878, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          8.841632 = idf(docFreq=16, maxDocs=43254)
          0.625 = fieldNorm(doc=4878)
    
  5. Christensen, A.: Auskunft 2.0 : Vom Wie und Wo der bibliothekarischen Antwort im Web 2.0 (2007) 5.53
    5.52602 = sum of:
      5.52602 = weight(author_txt:christensen in 1057) [ClassicSimilarity], result of:
        5.52602 = fieldWeight in 1057, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          8.841632 = idf(docFreq=16, maxDocs=43254)
          0.625 = fieldNorm(doc=1057)
    

Similar documents (content)

  1. Herget, J.; Hensler, S.: Auf der Suche nach dem Endnutzer : zur Entmythologisierung eines Phänomens (1996) 0.11
    0.11007692 = sum of:
      0.11007692 = product of:
        0.5503846 = sum of:
          0.06373879 = weight(abstract_txt:anforderungen in 4241) [ClassicSimilarity], result of:
            0.06373879 = score(doc=4241,freq=1.0), product of:
              0.110344835 = queryWeight, product of:
                6.161416 = idf(docFreq=247, maxDocs=43254)
                0.017909005 = queryNorm
              0.5776328 = fieldWeight in 4241, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.161416 = idf(docFreq=247, maxDocs=43254)
                0.09375 = fieldNorm(doc=4241)
          0.080170766 = weight(abstract_txt:elektronischer in 4241) [ClassicSimilarity], result of:
            0.080170766 = score(doc=4241,freq=1.0), product of:
              0.12857607 = queryWeight, product of:
                1.0794538 = boost
                6.6509643 = idf(docFreq=151, maxDocs=43254)
                0.017909005 = queryNorm
              0.6235279 = fieldWeight in 4241, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.6509643 = idf(docFreq=151, maxDocs=43254)
                0.09375 = fieldNorm(doc=4241)
          0.081636 = weight(abstract_txt:vergleich in 4241) [ClassicSimilarity], result of:
            0.081636 = score(doc=4241,freq=1.0), product of:
              0.13013794 = queryWeight, product of:
                1.0859903 = boost
                6.6912384 = idf(docFreq=145, maxDocs=43254)
                0.017909005 = queryNorm
              0.6273036 = fieldWeight in 4241, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.6912384 = idf(docFreq=145, maxDocs=43254)
                0.09375 = fieldNorm(doc=4241)
          0.08089503 = weight(abstract_txt:arbeit in 4241) [ClassicSimilarity], result of:
            0.08089503 = score(doc=4241,freq=1.0), product of:
              0.16296989 = queryWeight, product of:
                1.7186707 = boost
                5.2947226 = idf(docFreq=589, maxDocs=43254)
                0.017909005 = queryNorm
              0.49638024 = fieldWeight in 4241, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.2947226 = idf(docFreq=589, maxDocs=43254)
                0.09375 = fieldNorm(doc=4241)
          0.243944 = weight(abstract_txt:auskunft in 4241) [ClassicSimilarity], result of:
            0.243944 = score(doc=4241,freq=1.0), product of:
              0.34016234 = queryWeight, product of:
                2.4830308 = boost
                7.649493 = idf(docFreq=55, maxDocs=43254)
                0.017909005 = queryNorm
              0.71713996 = fieldWeight in 4241, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.649493 = idf(docFreq=55, maxDocs=43254)
                0.09375 = fieldNorm(doc=4241)
        0.2 = coord(5/25)
    
  2. Allhoff, M.: Pfadfinder im Datendschungel : Einmal umgekehrt: Menschen ersetzen (Such-) Maschinen (2001) 0.10
    0.103558846 = sum of:
      0.103558846 = product of:
        0.4314952 = sum of:
          0.025535248 = weight(abstract_txt:vier in 1983) [ClassicSimilarity], result of:
            0.025535248 = score(doc=1983,freq=1.0), product of:
              0.12473558 = queryWeight, product of:
                1.0632102 = boost
                6.550881 = idf(docFreq=167, maxDocs=43254)
                0.017909005 = queryNorm
              0.20471503 = fieldWeight in 1983, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.550881 = idf(docFreq=167, maxDocs=43254)
                0.03125 = fieldNorm(doc=1983)
          0.03156393 = weight(abstract_txt:chancen in 1983) [ClassicSimilarity], result of:
            0.03156393 = score(doc=1983,freq=1.0), product of:
              0.14366722 = queryWeight, product of:
                1.1410452 = boost
                7.030454 = idf(docFreq=103, maxDocs=43254)
                0.017909005 = queryNorm
              0.21970169 = fieldWeight in 1983, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.030454 = idf(docFreq=103, maxDocs=43254)
                0.03125 = fieldNorm(doc=1983)
          0.12816551 = weight(abstract_txt:berater in 1983) [ClassicSimilarity], result of:
            0.12816551 = score(doc=1983,freq=4.0), product of:
              0.23035151 = queryWeight, product of:
                1.4448392 = boost
                8.902256 = idf(docFreq=15, maxDocs=43254)
                0.017909005 = queryNorm
              0.556391 = fieldWeight in 1983, product of:
                2.0 = tf(freq=4.0), with freq of:
                  4.0 = termFreq=4.0
                8.902256 = idf(docFreq=15, maxDocs=43254)
                0.03125 = fieldNorm(doc=1983)
          0.02696501 = weight(abstract_txt:arbeit in 1983) [ClassicSimilarity], result of:
            0.02696501 = score(doc=1983,freq=1.0), product of:
              0.16296989 = queryWeight, product of:
                1.7186707 = boost
                5.2947226 = idf(docFreq=589, maxDocs=43254)
                0.017909005 = queryNorm
              0.16546008 = fieldWeight in 1983, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.2947226 = idf(docFreq=589, maxDocs=43254)
                0.03125 = fieldNorm(doc=1983)
          0.07842435 = weight(abstract_txt:virtuelle in 1983) [ClassicSimilarity], result of:
            0.07842435 = score(doc=1983,freq=2.0), product of:
              0.26355073 = queryWeight, product of:
                2.1856022 = boost
                6.7332025 = idf(docFreq=139, maxDocs=43254)
                0.017909005 = queryNorm
              0.29756832 = fieldWeight in 1983, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                6.7332025 = idf(docFreq=139, maxDocs=43254)
                0.03125 = fieldNorm(doc=1983)
          0.14084114 = weight(abstract_txt:auskunft in 1983) [ClassicSimilarity], result of:
            0.14084114 = score(doc=1983,freq=3.0), product of:
              0.34016234 = queryWeight, product of:
                2.4830308 = boost
                7.649493 = idf(docFreq=55, maxDocs=43254)
                0.017909005 = queryNorm
              0.41404095 = fieldWeight in 1983, product of:
                1.7320508 = tf(freq=3.0), with freq of:
                  3.0 = termFreq=3.0
                7.649493 = idf(docFreq=55, maxDocs=43254)
                0.03125 = fieldNorm(doc=1983)
        0.24 = coord(6/25)
    
  3. Pianos, T.: ¬Die Virtuellen Fachbibliotheken : eine Einführung (2003) 0.09
    0.08935332 = sum of:
      0.08935332 = product of:
        0.44676661 = sum of:
          0.043001257 = weight(abstract_txt:erläutert in 3922) [ClassicSimilarity], result of:
            0.043001257 = score(doc=3922,freq=1.0), product of:
              0.1112238 = queryWeight, product of:
                1.0039749 = boost
                6.1859074 = idf(docFreq=241, maxDocs=43254)
                0.017909005 = queryNorm
              0.3866192 = fieldWeight in 3922, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.1859074 = idf(docFreq=241, maxDocs=43254)
                0.0625 = fieldNorm(doc=3922)
          0.051070496 = weight(abstract_txt:vier in 3922) [ClassicSimilarity], result of:
            0.051070496 = score(doc=3922,freq=1.0), product of:
              0.12473558 = queryWeight, product of:
                1.0632102 = boost
                6.550881 = idf(docFreq=167, maxDocs=43254)
                0.017909005 = queryNorm
              0.40943006 = fieldWeight in 3922, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.550881 = idf(docFreq=167, maxDocs=43254)
                0.0625 = fieldNorm(doc=3922)
          0.07470359 = weight(abstract_txt:virtuellen in 3922) [ClassicSimilarity], result of:
            0.07470359 = score(doc=3922,freq=2.0), product of:
              0.12757374 = queryWeight, product of:
                1.0752381 = boost
                6.624989 = idf(docFreq=155, maxDocs=43254)
                0.017909005 = queryNorm
              0.5855718 = fieldWeight in 3922, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                6.624989 = idf(docFreq=155, maxDocs=43254)
                0.0625 = fieldNorm(doc=3922)
          0.056173716 = weight(abstract_txt:schwerpunkt in 3922) [ClassicSimilarity], result of:
            0.056173716 = score(doc=3922,freq=1.0), product of:
              0.13291247 = queryWeight, product of:
                1.0975059 = boost
                6.7621903 = idf(docFreq=135, maxDocs=43254)
                0.017909005 = queryNorm
              0.4226369 = fieldWeight in 3922, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.7621903 = idf(docFreq=135, maxDocs=43254)
                0.0625 = fieldNorm(doc=3922)
          0.22181755 = weight(abstract_txt:virtuelle in 3922) [ClassicSimilarity], result of:
            0.22181755 = score(doc=3922,freq=4.0), product of:
              0.26355073 = queryWeight, product of:
                2.1856022 = boost
                6.7332025 = idf(docFreq=139, maxDocs=43254)
                0.017909005 = queryNorm
              0.8416503 = fieldWeight in 3922, product of:
                2.0 = tf(freq=4.0), with freq of:
                  4.0 = termFreq=4.0
                6.7332025 = idf(docFreq=139, maxDocs=43254)
                0.0625 = fieldNorm(doc=3922)
        0.2 = coord(5/25)
    
  4. Virtuelle Bibliothekarin bei der Hamburger Staatsbibliothek (2005) 0.09
    0.08909727 = sum of:
      0.08909727 = product of:
        1.1137159 = sum of:
          0.27727193 = weight(abstract_txt:virtuelle in 5115) [ClassicSimilarity], result of:
            0.27727193 = score(doc=5115,freq=1.0), product of:
              0.26355073 = queryWeight, product of:
                2.1856022 = boost
                6.7332025 = idf(docFreq=139, maxDocs=43254)
                0.017909005 = queryNorm
              1.0520629 = fieldWeight in 5115, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.7332025 = idf(docFreq=139, maxDocs=43254)
                0.15625 = fieldNorm(doc=5115)
          0.836444 = weight(abstract_txt:stella in 5115) [ClassicSimilarity], result of:
            0.836444 = score(doc=5115,freq=1.0), product of:
              0.5502392 = queryWeight, product of:
                3.1580193 = boost
                9.728935 = idf(docFreq=6, maxDocs=43254)
                0.017909005 = queryNorm
              1.5201461 = fieldWeight in 5115, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.728935 = idf(docFreq=6, maxDocs=43254)
                0.15625 = fieldNorm(doc=5115)
        0.08 = coord(2/25)
    
  5. Brockelmann, M.; Wolff, C.: 3D-Visualisierungen : Potenziale in Forschung und Lehre im Kontext von Informationswissenschaft und Medieninformatik (2013) 0.09
    0.08828674 = sum of:
      0.08828674 = product of:
        0.4414337 = sum of:
          0.05311566 = weight(abstract_txt:anforderungen in 2487) [ClassicSimilarity], result of:
            0.05311566 = score(doc=2487,freq=1.0), product of:
              0.110344835 = queryWeight, product of:
                6.161416 = idf(docFreq=247, maxDocs=43254)
                0.017909005 = queryNorm
              0.4813606 = fieldWeight in 2487, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.161416 = idf(docFreq=247, maxDocs=43254)
                0.078125 = fieldNorm(doc=2487)
          0.06803 = weight(abstract_txt:vergleich in 2487) [ClassicSimilarity], result of:
            0.06803 = score(doc=2487,freq=1.0), product of:
              0.13013794 = queryWeight, product of:
                1.0859903 = boost
                6.6912384 = idf(docFreq=145, maxDocs=43254)
                0.017909005 = queryNorm
              0.522753 = fieldWeight in 2487, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.6912384 = idf(docFreq=145, maxDocs=43254)
                0.078125 = fieldNorm(doc=2487)
          0.08273424 = weight(abstract_txt:konzeption in 2487) [ClassicSimilarity], result of:
            0.08273424 = score(doc=2487,freq=1.0), product of:
              0.14827245 = queryWeight, product of:
                1.159189 = boost
                7.1422453 = idf(docFreq=92, maxDocs=43254)
                0.017909005 = queryNorm
              0.5579879 = fieldWeight in 2487, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.1422453 = idf(docFreq=92, maxDocs=43254)
                0.078125 = fieldNorm(doc=2487)
          0.09891784 = weight(abstract_txt:mehrwert in 2487) [ClassicSimilarity], result of:
            0.09891784 = score(doc=2487,freq=1.0), product of:
              0.16702701 = queryWeight, product of:
                1.230318 = boost
                7.5805006 = idf(docFreq=59, maxDocs=43254)
                0.017909005 = queryNorm
              0.5922266 = fieldWeight in 2487, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.5805006 = idf(docFreq=59, maxDocs=43254)
                0.078125 = fieldNorm(doc=2487)
          0.13863596 = weight(abstract_txt:virtuelle in 2487) [ClassicSimilarity], result of:
            0.13863596 = score(doc=2487,freq=1.0), product of:
              0.26355073 = queryWeight, product of:
                2.1856022 = boost
                6.7332025 = idf(docFreq=139, maxDocs=43254)
                0.017909005 = queryNorm
              0.52603143 = fieldWeight in 2487, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.7332025 = idf(docFreq=139, maxDocs=43254)
                0.078125 = fieldNorm(doc=2487)
        0.2 = coord(5/25)