Document (#36618)

Author

Roos, M.
Hummert, G.
Kustos, A.

Title

Wissensmanagement in Bibliotheken: "learning library" : Testbetrieb der Lernumgebung APOSDLE in der Abteilung Information der UB Hagen

Source

Bibliotheksdienst. 45(2011) H.6, S.534-537

Year

2011

Series

Themen: Informationsvermittlung

Abstract

Information und Wissen werden seit dem späten 20. Jahrhundert als Produkt bzw. Dienstleistung erkannt, für deren Vermittlung ein Managementprozess notwendig ist. In der heutigen schnelllebigen Zeit nimmt die Bedeutung der Ressource Wissen kontinuierlich zu, weil Wandlungsprozesse sowie Änderungen des Marktes einen akuten Handlungsbedarf bedingen. Effiziente Vernetzung und Neukombination von Information und Wissen sind Voraussetzung für erfolgreiche Umgestaltung. Diese Prozesse finden sowohl im privatwirtschaftlichen Umfeld als auch im öffentlichen Sektor statt. Insbesondere Bibliotheken sehen sich durch den verstärkten Gebrauch des Internets mit der Herausforderung konfrontiert, ihr traditionelles Berufsbild als Informations- und Wissensvermittler an die neuen Technologien, vor allem die des Web 2.0 und des Semantic Web, anzupassen. Dies erfordert eine Weiterentwicklung der innerbetrieblichen Prozesse und die Berücksichtigung neuer technischer Entwicklungen. Die Bereitstellung neuer technischer Systeme allein ist nicht ausreichend, sondern die Systeme müssen durch die Mitarbeitenden kompetent genutzt werden können. So formuliert es Wawra: "Alle sind sich - jedenfalls scheint es so - darin einig, dass die Leistungen des modernen wissenschaftlichen und öffentlichen Bibliothekswesens kaum mehr in der geforderten Qualität zu erbringen sind, wenn die Träger dieser Prozesse - die Mitarbeiterinnen und Mitarbeiter - nicht über die dafür notwendigen Qualifikationen verfügen:"
In Bibliotheken hat Informations- und Wissensmanagement zweierlei Ausprägungen, nämlich einerseits die Vermittlung von Information und Wissen nach außen - an den Kunden -, andererseits das Sammeln, Ordnen und Bereitstellen von Daten, Informationen und Wissen als traditionelle Aufgabe. Letzteres erfolgte bisher in der Regel nur im Hinblick auf die Bereitstellung der Medien nach außen. Innerbetriebliches Informations- und Wissensmanagement hingegen zielt auf das Bereitstellen interner Informationen an die Mitarbeitenden ab, damit diese die nach außen gerichteten Dienstleistungen erfolgreich erbringen können. Das heißt: Verfahrensweisen, die sich für das Bereitstellen der nach außen gerichteten Informationen bewährt haben, sind auf innerbetriebliche Prozesse zu adaptieren und anzuwenden. Hierbei bedarf es der Unterstützung durch geeignete Software, deren Entwicklung Gegenstand aktueller Forschung ist. Ausgereifte Produkte für diesen Zweck sind bisher nicht verfügbar. Damit eröffnet sich zugleich ein neues Handlungsfeld für Bibliothekare, in das sie ihre Erfahrungen und Fähigkeiten im Informations- und Wissensmanagement einbringen können. Da es sich hierbei um ein interdisziplinäres Arbeitsumfeld handelt, ist eine enge Zusammenarbeit von Bibliothekaren, Informatikern und Betriebswirtschaftlern sinnvoll. Die folgenden Ausführungen haben zum Ziel, die Anforderungen der Informations- und Wissensgesellschaft in Bibliotheken aufzuzeigen und die Umsetzung konkreter Maßnahmen für die interne Nutzung im lnformations-Dienst der Bibliotheken darzustellen. Im Alltagsbetrieb der UB Hagen wurde untersucht, ob Systeme wie z.B. APOSDLE die geforderten Prozesse wirksam unterstützen können.

Theme

Informationsdienstleistungen

Location

D
Hagen

Area

Wissenschaftliche Bibliotheken

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5. Schönauer, S.: Wissensmanagement im Fokus kommunikativer Prozesse (2003) 0.18

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