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Pan, S.; Pan, G.; Hsieh, M.H.: ¬A dual-level analysis of the capability development process : a case study of TT&T (2006)
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Yu, L.; Hong, Q.; Gu, S.; Wang, Y.: ¬An epistemological critique of gap theory based library assessment : the case of SERVQUAL (2008)
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Lai, M.-S.; Fan, Z.; Zhang, L.: ¬The development, current state, and effects of community informatization in mainland China : dreaming scientific order at the fin de siècle (2013)
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McClure, C.R.; Wigand, R.T.; Bertot, J.C.: Electronic delivery of federal government services : policy issues and recommendations (1993)
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Johnson, J.L.; Marmion, D.: Editing OPAC informational screens using a word processor and Windows (1994)
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