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Bruce, H.: User satisfaction with information seeking on the Internet (1998)
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Cheung, C.M.K.; Lee, M.K.O.: ¬The structure of Web-based information systems satisfaction : testing of competing models (2008)
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Lindroos, K.: Use quality and the World Wide Web (1997)
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Su, L.T.: ¬The relevance of recall and precision in user evaluation (1994)
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Hildreth, C.R.: Are Web-based OPACs more effective retrieval systems than their conventional predecessors? : an experimental study (2000)
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