Document (#4268)

Author
Broadbent, M.
Title
Demonstrating information service value to your organization
Source
Online information 92. Proc. of the 16th Int. Online Information Meeting, London, 8-10.12.1992. Ed. by David I. Raitt
Imprint
Oxford : Learned Information Ltd.
Year
1992
Pages
S.65-83
Abstract
Information service managers require a clear understanding of the range of outcomes and benefits which are important to both senior management and users in their organizations. Outlines 2 practical evaluation approaches which bridge the gap between those used by senior managers and those which informations service managers are comfortable. The first approach, Priority and Performance Evaluation, builds on Critical Success Factor methodology. This is complimented by a form of cost benefit analysis applied to online and current awareness services. Concludes with a series of questions which focus on effective information service management

Similar documents (author)

  1. Broadbent, D.E.; Broadbent, M.H.P.: ¬The allocation of descriptor terms by individuals in a simulated retrieval system (1978) 6.56
    6.564714 = sum of:
      6.564714 = weight(author_txt:broadbent in 692) [ClassicSimilarity], result of:
        6.564714 = fieldWeight in 692, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          9.283908 = idf(docFreq=10, maxDocs=43556)
          0.5 = fieldNorm(doc=692)
    
  2. Broadbent, E.: ¬The online catalog: dictionary, classified, or both? (1989) 5.80
    5.8024426 = sum of:
      5.8024426 = weight(author_txt:broadbent in 354) [ClassicSimilarity], result of:
        5.8024426 = fieldWeight in 354, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.283908 = idf(docFreq=10, maxDocs=43556)
          0.625 = fieldNorm(doc=354)
    
  3. Broadbent, D.E.: ¬The magic number seven after 15 years (1975) 5.80
    5.8024426 = sum of:
      5.8024426 = weight(author_txt:broadbent in 2753) [ClassicSimilarity], result of:
        5.8024426 = fieldWeight in 2753, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.283908 = idf(docFreq=10, maxDocs=43556)
          0.625 = fieldNorm(doc=2753)
    
  4. Broadbent, M.: ¬The emerging phenomenon of knowledge management (1997) 5.80
    5.8024426 = sum of:
      5.8024426 = weight(author_txt:broadbent in 853) [ClassicSimilarity], result of:
        5.8024426 = fieldWeight in 853, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.283908 = idf(docFreq=10, maxDocs=43556)
          0.625 = fieldNorm(doc=853)
    
  5. Broadbent, M.: ¬The phenomenon of knowledge management : what does it mean to the information profession? (1998) 5.80
    5.8024426 = sum of:
      5.8024426 = weight(author_txt:broadbent in 3813) [ClassicSimilarity], result of:
        5.8024426 = fieldWeight in 3813, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.283908 = idf(docFreq=10, maxDocs=43556)
          0.625 = fieldNorm(doc=3813)
    

Similar documents (content)

  1. Broady, J.E.: Costing of bibliographic services (1997) 0.18
    0.184615 = sum of:
      0.184615 = product of:
        0.6593393 = sum of:
          0.05406422 = weight(abstract_txt:cost in 646) [ClassicSimilarity], result of:
            0.05406422 = score(doc=646,freq=1.0), product of:
              0.120416395 = queryWeight, product of:
                1.0453384 = boost
                5.7469087 = idf(docFreq=377, maxDocs=43556)
                0.020044463 = queryNorm
              0.44897723 = fieldWeight in 646, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.7469087 = idf(docFreq=377, maxDocs=43556)
                0.078125 = fieldNorm(doc=646)
          0.07426827 = weight(abstract_txt:awareness in 646) [ClassicSimilarity], result of:
            0.07426827 = score(doc=646,freq=1.0), product of:
              0.14880396 = queryWeight, product of:
                1.1620407 = boost
                6.388498 = idf(docFreq=198, maxDocs=43556)
                0.020044463 = queryNorm
              0.4991014 = fieldWeight in 646, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.388498 = idf(docFreq=198, maxDocs=43556)
                0.078125 = fieldNorm(doc=646)
          0.01218979 = weight(abstract_txt:information in 646) [ClassicSimilarity], result of:
            0.01218979 = score(doc=646,freq=1.0), product of:
              0.06433543 = queryWeight, product of:
                1.3234265 = boost
                2.425247 = idf(docFreq=10472, maxDocs=43556)
                0.020044463 = queryNorm
              0.18947242 = fieldWeight in 646, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                2.425247 = idf(docFreq=10472, maxDocs=43556)
                0.078125 = fieldNorm(doc=646)
          0.115021005 = weight(abstract_txt:demonstrating in 646) [ClassicSimilarity], result of:
            0.115021005 = score(doc=646,freq=1.0), product of:
              0.19918828 = queryWeight, product of:
                1.344454 = boost
                7.391343 = idf(docFreq=72, maxDocs=43556)
                0.020044463 = queryNorm
              0.57744867 = fieldWeight in 646, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.391343 = idf(docFreq=72, maxDocs=43556)
                0.078125 = fieldNorm(doc=646)
          0.028544279 = weight(abstract_txt:which in 646) [ClassicSimilarity], result of:
            0.028544279 = score(doc=646,freq=1.0), product of:
              0.12486624 = queryWeight, product of:
                2.1289556 = boost
                2.9260652 = idf(docFreq=6346, maxDocs=43556)
                0.020044463 = queryNorm
              0.22859885 = fieldWeight in 646, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                2.9260652 = idf(docFreq=6346, maxDocs=43556)
                0.078125 = fieldNorm(doc=646)
          0.15349159 = weight(abstract_txt:service in 646) [ClassicSimilarity], result of:
            0.15349159 = score(doc=646,freq=2.0), product of:
              0.3041903 = queryWeight, product of:
                3.3228962 = boost
                4.5670333 = idf(docFreq=1229, maxDocs=43556)
                0.020044463 = queryNorm
              0.50459063 = fieldWeight in 646, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                4.5670333 = idf(docFreq=1229, maxDocs=43556)
                0.078125 = fieldNorm(doc=646)
          0.22176015 = weight(abstract_txt:managers in 646) [ClassicSimilarity], result of:
            0.22176015 = score(doc=646,freq=1.0), product of:
              0.44501543 = queryWeight, product of:
                3.4806652 = boost
                6.3784976 = idf(docFreq=200, maxDocs=43556)
                0.020044463 = queryNorm
              0.49832013 = fieldWeight in 646, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.3784976 = idf(docFreq=200, maxDocs=43556)
                0.078125 = fieldNorm(doc=646)
        0.28 = coord(7/25)
    
  2. Rowley, J.: Knowing your customers (1997) 0.18
    0.18228139 = sum of:
      0.18228139 = product of:
        0.91140693 = sum of:
          0.06145165 = weight(abstract_txt:benefits in 635) [ClassicSimilarity], result of:
            0.06145165 = score(doc=635,freq=1.0), product of:
              0.11613966 = queryWeight, product of:
                1.0266073 = boost
                5.643932 = idf(docFreq=418, maxDocs=43556)
                0.020044463 = queryNorm
              0.5291186 = fieldWeight in 635, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.643932 = idf(docFreq=418, maxDocs=43556)
                0.09375 = fieldNorm(doc=635)
          0.6108255 = weight(title_txt:your in 635) [ClassicSimilarity], result of:
            0.6108255 = score(doc=635,freq=1.0), product of:
              0.17588836 = queryWeight, product of:
                1.263376 = boost
                6.9456043 = idf(docFreq=113, maxDocs=43556)
                0.020044463 = queryNorm
              3.4728022 = fieldWeight in 635, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.9456043 = idf(docFreq=113, maxDocs=43556)
                0.5 = fieldNorm(doc=635)
          0.020686757 = weight(abstract_txt:information in 635) [ClassicSimilarity], result of:
            0.020686757 = score(doc=635,freq=2.0), product of:
              0.06433543 = queryWeight, product of:
                1.3234265 = boost
                2.425247 = idf(docFreq=10472, maxDocs=43556)
                0.020044463 = queryNorm
              0.32154533 = fieldWeight in 635, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                2.425247 = idf(docFreq=10472, maxDocs=43556)
                0.09375 = fieldNorm(doc=635)
          0.03425313 = weight(abstract_txt:which in 635) [ClassicSimilarity], result of:
            0.03425313 = score(doc=635,freq=1.0), product of:
              0.12486624 = queryWeight, product of:
                2.1289556 = boost
                2.9260652 = idf(docFreq=6346, maxDocs=43556)
                0.020044463 = queryNorm
              0.2743186 = fieldWeight in 635, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                2.9260652 = idf(docFreq=6346, maxDocs=43556)
                0.09375 = fieldNorm(doc=635)
          0.18418992 = weight(abstract_txt:service in 635) [ClassicSimilarity], result of:
            0.18418992 = score(doc=635,freq=2.0), product of:
              0.3041903 = queryWeight, product of:
                3.3228962 = boost
                4.5670333 = idf(docFreq=1229, maxDocs=43556)
                0.020044463 = queryNorm
              0.6055088 = fieldWeight in 635, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                4.5670333 = idf(docFreq=1229, maxDocs=43556)
                0.09375 = fieldNorm(doc=635)
        0.2 = coord(5/25)
    
  3. Wu, M.; Turpin, A.; Thom, J.A.; Scholer, F.; Wilkinson, R.: Cost and benefit estimation of experts' mediation in an enterprise search (2014) 0.16
    0.15910806 = sum of:
      0.15910806 = product of:
        0.5682431 = sum of:
          0.057937175 = weight(abstract_txt:benefits in 3184) [ClassicSimilarity], result of:
            0.057937175 = score(doc=3184,freq=2.0), product of:
              0.11613966 = queryWeight, product of:
                1.0266073 = boost
                5.643932 = idf(docFreq=418, maxDocs=43556)
                0.020044463 = queryNorm
              0.4988578 = fieldWeight in 3184, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                5.643932 = idf(docFreq=418, maxDocs=43556)
                0.0625 = fieldNorm(doc=3184)
          0.060012776 = weight(abstract_txt:success in 3184) [ClassicSimilarity], result of:
            0.060012776 = score(doc=3184,freq=2.0), product of:
              0.11889716 = queryWeight, product of:
                1.0387232 = boost
                5.710541 = idf(docFreq=391, maxDocs=43556)
                0.020044463 = queryNorm
              0.50474524 = fieldWeight in 3184, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                5.710541 = idf(docFreq=391, maxDocs=43556)
                0.0625 = fieldNorm(doc=3184)
          0.061166678 = weight(abstract_txt:cost in 3184) [ClassicSimilarity], result of:
            0.061166678 = score(doc=3184,freq=2.0), product of:
              0.120416395 = queryWeight, product of:
                1.0453384 = boost
                5.7469087 = idf(docFreq=377, maxDocs=43556)
                0.020044463 = queryNorm
              0.5079597 = fieldWeight in 3184, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                5.7469087 = idf(docFreq=377, maxDocs=43556)
                0.0625 = fieldNorm(doc=3184)
          0.0706343 = weight(abstract_txt:benefit in 3184) [ClassicSimilarity], result of:
            0.0706343 = score(doc=3184,freq=2.0), product of:
              0.13254176 = queryWeight, product of:
                1.0967066 = boost
                6.0293136 = idf(docFreq=284, maxDocs=43556)
                0.020044463 = queryNorm
              0.5329211 = fieldWeight in 3184, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                6.0293136 = idf(docFreq=284, maxDocs=43556)
                0.0625 = fieldNorm(doc=3184)
          0.013791172 = weight(abstract_txt:information in 3184) [ClassicSimilarity], result of:
            0.013791172 = score(doc=3184,freq=2.0), product of:
              0.06433543 = queryWeight, product of:
                1.3234265 = boost
                2.425247 = idf(docFreq=10472, maxDocs=43556)
                0.020044463 = queryNorm
              0.21436356 = fieldWeight in 3184, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                2.425247 = idf(docFreq=10472, maxDocs=43556)
                0.0625 = fieldNorm(doc=3184)
          0.09201681 = weight(abstract_txt:demonstrating in 3184) [ClassicSimilarity], result of:
            0.09201681 = score(doc=3184,freq=1.0), product of:
              0.19918828 = queryWeight, product of:
                1.344454 = boost
                7.391343 = idf(docFreq=72, maxDocs=43556)
                0.020044463 = queryNorm
              0.46195894 = fieldWeight in 3184, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.391343 = idf(docFreq=72, maxDocs=43556)
                0.0625 = fieldNorm(doc=3184)
          0.2126842 = weight(abstract_txt:service in 3184) [ClassicSimilarity], result of:
            0.2126842 = score(doc=3184,freq=6.0), product of:
              0.3041903 = queryWeight, product of:
                3.3228962 = boost
                4.5670333 = idf(docFreq=1229, maxDocs=43556)
                0.020044463 = queryNorm
              0.6991814 = fieldWeight in 3184, product of:
                2.4494898 = tf(freq=6.0), with freq of:
                  6.0 = termFreq=6.0
                4.5670333 = idf(docFreq=1229, maxDocs=43556)
                0.0625 = fieldNorm(doc=3184)
        0.28 = coord(7/25)
    
  4. Owens, I.; Wilson, T.; Abell, A.: Information and business performance : a study of information systems and services in high performing companies (1996) 0.15
    0.14581351 = sum of:
      0.14581351 = product of:
        0.72906756 = sum of:
          0.053044304 = weight(abstract_txt:success in 1288) [ClassicSimilarity], result of:
            0.053044304 = score(doc=1288,freq=1.0), product of:
              0.11889716 = queryWeight, product of:
                1.0387232 = boost
                5.710541 = idf(docFreq=391, maxDocs=43556)
                0.020044463 = queryNorm
              0.446136 = fieldWeight in 1288, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.710541 = idf(docFreq=391, maxDocs=43556)
                0.078125 = fieldNorm(doc=1288)
          0.029858762 = weight(abstract_txt:information in 1288) [ClassicSimilarity], result of:
            0.029858762 = score(doc=1288,freq=6.0), product of:
              0.06433543 = queryWeight, product of:
                1.3234265 = boost
                2.425247 = idf(docFreq=10472, maxDocs=43556)
                0.020044463 = queryNorm
              0.46411073 = fieldWeight in 1288, product of:
                2.4494898 = tf(freq=6.0), with freq of:
                  6.0 = termFreq=6.0
                2.425247 = idf(docFreq=10472, maxDocs=43556)
                0.078125 = fieldNorm(doc=1288)
          0.04354773 = weight(abstract_txt:management in 1288) [ClassicSimilarity], result of:
            0.04354773 = score(doc=1288,freq=1.0), product of:
              0.13134071 = queryWeight, product of:
                1.5439341 = boost
                4.2440076 = idf(docFreq=1698, maxDocs=43556)
                0.020044463 = queryNorm
              0.3315631 = fieldWeight in 1288, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.2440076 = idf(docFreq=1698, maxDocs=43556)
                0.078125 = fieldNorm(doc=1288)
          0.38085663 = weight(abstract_txt:senior in 1288) [ClassicSimilarity], result of:
            0.38085663 = score(doc=1288,freq=2.0), product of:
              0.44250685 = queryWeight, product of:
                2.8339298 = boost
                7.7899823 = idf(docFreq=48, maxDocs=43556)
                0.020044463 = queryNorm
              0.8606796 = fieldWeight in 1288, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                7.7899823 = idf(docFreq=48, maxDocs=43556)
                0.078125 = fieldNorm(doc=1288)
          0.22176015 = weight(abstract_txt:managers in 1288) [ClassicSimilarity], result of:
            0.22176015 = score(doc=1288,freq=1.0), product of:
              0.44501543 = queryWeight, product of:
                3.4806652 = boost
                6.3784976 = idf(docFreq=200, maxDocs=43556)
                0.020044463 = queryNorm
              0.49832013 = fieldWeight in 1288, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.3784976 = idf(docFreq=200, maxDocs=43556)
                0.078125 = fieldNorm(doc=1288)
        0.2 = coord(5/25)
    
  5. Sangway, D.: Information management : maximising the value and reducing the costs of your information resources (1994) 0.14
    0.1441922 = sum of:
      0.1441922 = product of:
        0.720961 = sum of:
          0.30541274 = weight(title_txt:your in 913) [ClassicSimilarity], result of:
            0.30541274 = score(doc=913,freq=1.0), product of:
              0.17588836 = queryWeight, product of:
                1.263376 = boost
                6.9456043 = idf(docFreq=113, maxDocs=43556)
                0.020044463 = queryNorm
              1.7364011 = fieldWeight in 913, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.9456043 = idf(docFreq=113, maxDocs=43556)
                0.25 = fieldNorm(doc=913)
          0.05119711 = weight(abstract_txt:information in 913) [ClassicSimilarity], result of:
            0.05119711 = score(doc=913,freq=9.0), product of:
              0.06433543 = queryWeight, product of:
                1.3234265 = boost
                2.425247 = idf(docFreq=10472, maxDocs=43556)
                0.020044463 = queryNorm
              0.7957841 = fieldWeight in 913, product of:
                3.0 = tf(freq=9.0), with freq of:
                  9.0 = termFreq=9.0
                2.425247 = idf(docFreq=10472, maxDocs=43556)
                0.109375 = fieldNorm(doc=913)
          0.17244022 = weight(abstract_txt:management in 913) [ClassicSimilarity], result of:
            0.17244022 = score(doc=913,freq=8.0), product of:
              0.13134071 = queryWeight, product of:
                1.5439341 = boost
                4.2440076 = idf(docFreq=1698, maxDocs=43556)
                0.020044463 = queryNorm
              1.3129228 = fieldWeight in 913, product of:
                2.828427 = tf(freq=8.0), with freq of:
                  8.0 = termFreq=8.0
                4.2440076 = idf(docFreq=1698, maxDocs=43556)
                0.109375 = fieldNorm(doc=913)
          0.03996199 = weight(abstract_txt:which in 913) [ClassicSimilarity], result of:
            0.03996199 = score(doc=913,freq=1.0), product of:
              0.12486624 = queryWeight, product of:
                2.1289556 = boost
                2.9260652 = idf(docFreq=6346, maxDocs=43556)
                0.020044463 = queryNorm
              0.32003838 = fieldWeight in 913, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                2.9260652 = idf(docFreq=6346, maxDocs=43556)
                0.109375 = fieldNorm(doc=913)
          0.15194891 = weight(abstract_txt:service in 913) [ClassicSimilarity], result of:
            0.15194891 = score(doc=913,freq=1.0), product of:
              0.3041903 = queryWeight, product of:
                3.3228962 = boost
                4.5670333 = idf(docFreq=1229, maxDocs=43556)
                0.020044463 = queryNorm
              0.49951926 = fieldWeight in 913, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.5670333 = idf(docFreq=1229, maxDocs=43556)
                0.109375 = fieldNorm(doc=913)
        0.2 = coord(5/25)