Document (#43815)

Author
Jetter, H.-C.
Title
Mensch-Computer-Interaktion, usability und user experience
Source
Grundlagen der Informationswissenschaft. Hrsg.: Rainer Kuhlen, Dirk Lewandowski, Wolfgang Semar und Christa Womser-Hacker. 7., völlig neu gefasste Ausg
Imprint
Berlin : DeGruyter
Year
2023
Pages
S.525-533
Abstract
Die Interaktion mit Computern ist heute alltäglich. Sie ist tief in unsere physische und soziale Umgebung vorgedrungen, z. B. durch Smartphones, Personal Computer oder vernetzte Geräte im Smart Home von Fernseher bis Rauchmelder. Waren Computer einst hochtechnologische Kuriositäten in Rechenzentren, die pro Gerät von Hunderten Personen geteilt werden mussten, interagieren wir in der heutigen Ära der ubiquitären (also allgegenwärtigen) Computer tagtäglich mit Hunderten sichtbarer oder unsichtbarer Computer bei der Bewältigung unseres Alltags. Die Interaktion mit Computern ist somit zu einem festen Bestandteil unseres Alltags geworden, der zunehmend die Rolle einer Kulturtechnik einnimmt. Trotz dieser großen Relevanz entzieht sich der Begriff Mensch-Computer-Interaktion (MCI) bzw. Human-Computer Interaction (HCI) bislang einer kompakten und eindeutigen Definition. Es existieren unterschiedliche Interpretationen, die im folgenden Beitrag vorgestellt werden. Außerdem werden die beiden zentralen Qualitätskriterien der MCI erläutert: Usability bzw. Gebrauchstauglichkeit (siehe DIN EN ISO 9241-11) und User Experience (UX) bzw. Benutzererlebnis (siehe DIN EN ISO 9241-210). Abschließend wird die Relevanz der MCI für die Informationswissenschaft diskutiert.
Footnote
Vgl.: https://doi.org/10.1515/9783110769043.

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