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Applegate, R.: Models of user satisfaction : understanding false positives (1993)
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Richardson, J.V.: Question master : an evaluation of a Web-based decision-support system for use in reference environments (1998)
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Markey, K.: Searching and browsing the Dewey Decimal Classification in an online catalog (1987)
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Bruce, H.: ¬A user oriented view of Internet as information infrastructure (1997)
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Cheung, C.M.K.; Lee, M.K.O.: ¬The structure of Web-based information systems satisfaction : testing of competing models (2008)
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