Document (#4616)

Author

Kleiner, J.P.

Title

Ensuring quality reference desk service : the introduction of a peer process

Source

RQ. 31(1991), S.349-361

Year

1991

Theme

Informationsdienstleistungen

Similar documents (author)

1. Kleiner, J.P.: ¬The electronic library : the hub of the future's information networks (1993) 5.94

   5.937289 = sum of:
     5.937289 = weight(author_txt:kleiner in 5629) [ClassicSimilarity], result of:
       5.937289 = fieldWeight in 5629, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.499662 = idf(docFreq=8, maxDocs=44218)
         0.625 = fieldNorm(doc=5629)
   

2. Kleiner, K.: What a tangled web they wove ... (1994) 5.94

   5.937289 = sum of:
     5.937289 = weight(author_txt:kleiner in 681) [ClassicSimilarity], result of:
       5.937289 = fieldWeight in 681, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.499662 = idf(docFreq=8, maxDocs=44218)
         0.625 = fieldNorm(doc=681)
   

3. Kleiner, J.P.: End-user searching in the electronic enviroment : a user-evaluation of InfroTrac and Government Publications Index (1989) 5.94

   5.937289 = sum of:
     5.937289 = weight(author_txt:kleiner in 5710) [ClassicSimilarity], result of:
       5.937289 = fieldWeight in 5710, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.499662 = idf(docFreq=8, maxDocs=44218)
         0.625 = fieldNorm(doc=5710)
   

4. Kleiner, E.: Blended Shelf : Ein realitätsbasierter Ansatz zur Präsentation und Exploration von Bibliotheksbeständen (2014) 5.94

   5.937289 = sum of:
     5.937289 = weight(author_txt:kleiner in 1273) [ClassicSimilarity], result of:
       5.937289 = fieldWeight in 1273, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.499662 = idf(docFreq=8, maxDocs=44218)
         0.625 = fieldNorm(doc=1273)
   

5. Kleiner, J.: Integrierte Informationstheorie : Mathematisierung des Bewusstseins (2021) 5.94

   5.937289 = sum of:
     5.937289 = weight(author_txt:kleiner in 5805) [ClassicSimilarity], result of:
       5.937289 = fieldWeight in 5805, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.499662 = idf(docFreq=8, maxDocs=44218)
         0.625 = fieldNorm(doc=5805)
   

Similar documents (content)

1. Larson, C.A.; Dickson, L.K.: Developing behavioral reference desk performance standards (1994) 0.46

   0.4636905 = sum of:
     0.4636905 = product of:
       0.927381 = sum of:
         0.07168744 = weight(abstract_txt:process in 8130) [ClassicSimilarity], result of:
           0.07168744 = score(doc=8130,freq=1.0), product of:
             0.16179366 = queryWeight, product of:
               4.0510116 = idf(docFreq=2091, maxDocs=44218)
               0.039939076 = queryNorm
             0.44307938 = fieldWeight in 8130, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.0510116 = idf(docFreq=2091, maxDocs=44218)
               0.109375 = fieldNorm(doc=8130)
         0.13553879 = weight(abstract_txt:reference in 8130) [ClassicSimilarity], result of:
           0.13553879 = score(doc=8130,freq=2.0), product of:
             0.19635044 = queryWeight, product of:
               1.1016285 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.039939076 = queryNorm
             0.6902902 = fieldWeight in 8130, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.109375 = fieldNorm(doc=8130)
         0.29591703 = weight(abstract_txt:peer in 8130) [ClassicSimilarity], result of:
           0.29591703 = score(doc=8130,freq=1.0), product of:
             0.41633806 = queryWeight, product of:
               1.6041402 = boost
               6.49839 = idf(docFreq=180, maxDocs=44218)
               0.039939076 = queryNorm
             0.7107614 = fieldWeight in 8130, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.49839 = idf(docFreq=180, maxDocs=44218)
               0.109375 = fieldNorm(doc=8130)
         0.42423773 = weight(abstract_txt:desk in 8130) [ClassicSimilarity], result of:
           0.42423773 = score(doc=8130,freq=1.0), product of:
             0.5293452 = queryWeight, product of:
               1.8087925 = boost
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.039939076 = queryNorm
             0.8014387 = fieldWeight in 8130, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.109375 = fieldNorm(doc=8130)
       0.5 = coord(4/8)
   

2. Herman, D.: But does it work? : evaluating the Brandeis reference model (1994) 0.43

   0.42949718 = sum of:
     0.42949718 = product of:
       0.85899436 = sum of:
         0.096813425 = weight(abstract_txt:reference in 208) [ClassicSimilarity], result of:
           0.096813425 = score(doc=208,freq=2.0), product of:
             0.19635044 = queryWeight, product of:
               1.1016285 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.039939076 = queryNorm
             0.49306446 = fieldWeight in 208, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.078125 = fieldNorm(doc=208)
         0.12759978 = weight(abstract_txt:service in 208) [ClassicSimilarity], result of:
           0.12759978 = score(doc=208,freq=3.0), product of:
             0.20619479 = queryWeight, product of:
               1.1289068 = boost
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.039939076 = queryNorm
             0.6188312 = fieldWeight in 208, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.078125 = fieldNorm(doc=208)
         0.109723076 = weight(abstract_txt:quality in 208) [ClassicSimilarity], result of:
           0.109723076 = score(doc=208,freq=2.0), product of:
             0.21343885 = queryWeight, product of:
               1.1485661 = boost
               4.6528544 = idf(docFreq=1145, maxDocs=44218)
               0.039939076 = queryNorm
             0.51407266 = fieldWeight in 208, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.6528544 = idf(docFreq=1145, maxDocs=44218)
               0.078125 = fieldNorm(doc=208)
         0.52485806 = weight(abstract_txt:desk in 208) [ClassicSimilarity], result of:
           0.52485806 = score(doc=208,freq=3.0), product of:
             0.5293452 = queryWeight, product of:
               1.8087925 = boost
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.039939076 = queryNorm
             0.9915232 = fieldWeight in 208, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.078125 = fieldNorm(doc=208)
       0.5 = coord(4/8)
   

3. Hults, P.: Reference evaluation : an overview (1992) 0.38

   0.37884057 = sum of:
     0.37884057 = product of:
       0.75768113 = sum of:
         0.14228608 = weight(abstract_txt:reference in 4549) [ClassicSimilarity], result of:
           0.14228608 = score(doc=4549,freq=3.0), product of:
             0.19635044 = queryWeight, product of:
               1.1016285 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.039939076 = queryNorm
             0.7246537 = fieldWeight in 4549, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.09375 = fieldNorm(doc=4549)
         0.12502174 = weight(abstract_txt:service in 4549) [ClassicSimilarity], result of:
           0.12502174 = score(doc=4549,freq=2.0), product of:
             0.20619479 = queryWeight, product of:
               1.1289068 = boost
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.039939076 = queryNorm
             0.6063283 = fieldWeight in 4549, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.09375 = fieldNorm(doc=4549)
         0.13166769 = weight(abstract_txt:quality in 4549) [ClassicSimilarity], result of:
           0.13166769 = score(doc=4549,freq=2.0), product of:
             0.21343885 = queryWeight, product of:
               1.1485661 = boost
               4.6528544 = idf(docFreq=1145, maxDocs=44218)
               0.039939076 = queryNorm
             0.61688715 = fieldWeight in 4549, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.6528544 = idf(docFreq=1145, maxDocs=44218)
               0.09375 = fieldNorm(doc=4549)
         0.3587056 = weight(abstract_txt:peer in 4549) [ClassicSimilarity], result of:
           0.3587056 = score(doc=4549,freq=2.0), product of:
             0.41633806 = queryWeight, product of:
               1.6041402 = boost
               6.49839 = idf(docFreq=180, maxDocs=44218)
               0.039939076 = queryNorm
             0.8615729 = fieldWeight in 4549, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               6.49839 = idf(docFreq=180, maxDocs=44218)
               0.09375 = fieldNorm(doc=4549)
       0.5 = coord(4/8)
   

4. Lavin, M.R.: Improving the quality of business reference service (1995) 0.37

   0.3730275 = sum of:
     0.3730275 = product of:
       0.746055 = sum of:
         0.16429783 = weight(abstract_txt:reference in 1886) [ClassicSimilarity], result of:
           0.16429783 = score(doc=1886,freq=4.0), product of:
             0.19635044 = queryWeight, product of:
               1.1016285 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.039939076 = queryNorm
             0.83675814 = fieldWeight in 1886, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.09375 = fieldNorm(doc=1886)
         0.12502174 = weight(abstract_txt:service in 1886) [ClassicSimilarity], result of:
           0.12502174 = score(doc=1886,freq=2.0), product of:
             0.20619479 = queryWeight, product of:
               1.1289068 = boost
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.039939076 = queryNorm
             0.6063283 = fieldWeight in 1886, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.09375 = fieldNorm(doc=1886)
         0.09310311 = weight(abstract_txt:quality in 1886) [ClassicSimilarity], result of:
           0.09310311 = score(doc=1886,freq=1.0), product of:
             0.21343885 = queryWeight, product of:
               1.1485661 = boost
               4.6528544 = idf(docFreq=1145, maxDocs=44218)
               0.039939076 = queryNorm
             0.4362051 = fieldWeight in 1886, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.6528544 = idf(docFreq=1145, maxDocs=44218)
               0.09375 = fieldNorm(doc=1886)
         0.36363235 = weight(abstract_txt:desk in 1886) [ClassicSimilarity], result of:
           0.36363235 = score(doc=1886,freq=1.0), product of:
             0.5293452 = queryWeight, product of:
               1.8087925 = boost
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.039939076 = queryNorm
             0.68694746 = fieldWeight in 1886, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.09375 = fieldNorm(doc=1886)
       0.5 = coord(4/8)
   

5. Makinen, R.H.: Scheduling technical services staff at the reference desk (1998) 0.37

   0.3724718 = sum of:
     0.3724718 = product of:
       0.9932581 = sum of:
         0.18971477 = weight(abstract_txt:reference in 2204) [ClassicSimilarity], result of:
           0.18971477 = score(doc=2204,freq=3.0), product of:
             0.19635044 = queryWeight, product of:
               1.1016285 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.039939076 = queryNorm
             0.966205 = fieldWeight in 2204, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.125 = fieldNorm(doc=2204)
         0.11787163 = weight(abstract_txt:service in 2204) [ClassicSimilarity], result of:
           0.11787163 = score(doc=2204,freq=1.0), product of:
             0.20619479 = queryWeight, product of:
               1.1289068 = boost
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.039939076 = queryNorm
             0.5716518 = fieldWeight in 2204, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.125 = fieldNorm(doc=2204)
         0.6856717 = weight(abstract_txt:desk in 2204) [ClassicSimilarity], result of:
           0.6856717 = score(doc=2204,freq=2.0), product of:
             0.5293452 = queryWeight, product of:
               1.8087925 = boost
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.039939076 = queryNorm
             1.2953205 = fieldWeight in 2204, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.125 = fieldNorm(doc=2204)
       0.375 = coord(3/8)