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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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Radford, M.L.: Encountering virtual users : a qualitative investigation of interpersonal communication in chat reference (2006)
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Berinstein, P.: Communicating with library users : a self-study program (1994)
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Peterson, I.C.: Effective question negotiation in the reference interview (1997)
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Burton, M.K.: Reference interview : strategies for children (1998)
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