Document (#6262)

Author
Hyldegaard, J.
Title
Factors affecting qualified communication through intelligent interfaces
Source
New library world. 94(1993) no.1106, S.8-13
Year
1993
Abstract
Presents a theoretical approach, to the factors affecting the service quality of communication via intelligent interfaces. Quality is judges by users according to the agreement between expectations and experience in wile searching but influenced by interactive service quality, physical quality, institutional quality and factors related to cognitive authority and friendliness

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