Document (#6265)

Author

Hyldegaard, J.

Title

Factors affecting qualified communication through intelligent interfaces

Source

New library world. 94(1993) no.1106, S.8-13

Year

1993

Abstract

Presents a theoretical approach, to the factors affecting the service quality of communication via intelligent interfaces. Quality is judges by users according to the agreement between expectations and experience in wile searching but influenced by interactive service quality, physical quality, institutional quality and factors related to cognitive authority and friendliness

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