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Lavin, M.R.: Improving the quality of business reference service (1995)
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Manley, W.: ¬The fine art of reference librarianship (1996)
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Lavin, M.R.: Improving the quality of business reference servcies (1995)
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Stanley, D.; Lyandres, N.: ¬The electronic revolution and the evolving role of the academic reference librarian (1998)
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Kennedy, L.; Cole, C.; Carter, S.: Connecting online search strategies and information needs : a user-centered, focus-labeling approach (1997)
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