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Abell, A.: Fee-paying client or free service user? (1990)
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- Abstract
- Reviews HERTIS Information and Research, a self-financing information unit backed by a partnership comprising Hatfield Polytechnic, Hertfordshire County Council, and HERTIS. The prising policy adopted and initial results of operation are noted with a review of problems and benefits for the clients, the unit staff and the Polytechnic.
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Abell, A.: Developing an information business : the HERTIS experience (1990)
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- Abstract
- Analyses the development of HERTIS Information and Research for Industry from a subsidised technically biased service in the 1950s, to its present position as a self-funding information service for business and industry. Outlines the commercial background to a range of new services, and draws lessons for other information service providers.