Abels, E.G.: ¬The e-mail reference interview (1996)
0.00
7.883408E-4 = product of:
0.0031533632 = sum of:
0.0031533632 = product of:
0.00946009 = sum of:
0.00946009 = weight(_text_:a in 5091) [ClassicSimilarity], result of:
0.00946009 = score(doc=5091,freq=10.0), product of:
0.055348642 = queryWeight, product of:
1.153047 = idf(docFreq=37942, maxDocs=44218)
0.04800207 = queryNorm
0.1709182 = fieldWeight in 5091, product of:
3.1622777 = tf(freq=10.0), with freq of:
10.0 = termFreq=10.0
1.153047 = idf(docFreq=37942, maxDocs=44218)
0.046875 = fieldNorm(doc=5091)
0.33333334 = coord(1/3)
0.25 = coord(1/4)
- Abstract
- Predicts that, as electronic reference services continue to broaden in scope and complex requests are negotiated by remote users via electronic mail, the e-mail reference interview will become commonplace. The difficulties of conducting e-mail reference interviews have been noted in the literature, but resaerch in this area is lacking. Reports results of a 3 phased project at the College of Library and Information Services (CLIS), Maryland University, to study the process. Discusses differences between e-mail reference interviews and those conducted using other media; presents a taxonomy of approaches to e-amil reference interviews; proposes the use of a systematic approach, and describes a model e-mail reference interview. Results suggest that reference interviews can be conducted via e-amil for some complex questions. However, further testing is required by experienced intermediaries working under the pressures of client deadlines and institutional constraints
- Type
- a
