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Abels, E.G.; Liebscher, P.: ¬A new challenge for intermediary-client communication : the electronic network (1994)
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- Pages
- S.185-196
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White, M.D.; Abels, E.G.: Measuring service quality in special libraries : lessons from service marketing (1994)
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- Source
- Special libraries. 86(1994) no.1, S.36-45
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Abels, E.G.: ¬The e-mail reference interview (1996)
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- Source
- RQ. 35(1996) no.3, S.345-358