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  • × author_ss:"Abels, E.G."
  • × theme_ss:"Internet"
  • × year_i:[1990 TO 2000}
  1. Liebscher, P.; Abels, E.G.; Denman, D.W.: Factors that influence the use of electronic networks by science and engineering faculty at small institutions : Part II: Preliminary use indicators (1997) 0.00 
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    Source
    Journal of the American Society for Information Science. 48(1997) no.6, S.496-507
  2. Abels, E.G.: ¬The e-mail reference interview (1996) 0.00 
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    Abstract
    Predicts that, as electronic reference services continue to broaden in scope and complex requests are negotiated by remote users via electronic mail, the e-mail reference interview will become commonplace. The difficulties of conducting e-mail reference interviews have been noted in the literature, but resaerch in this area is lacking. Reports results of a 3 phased project at the College of Library and Information Services (CLIS), Maryland University, to study the process. Discusses differences between e-mail reference interviews and those conducted using other media; presents a taxonomy of approaches to e-amil reference interviews; proposes the use of a systematic approach, and describes a model e-mail reference interview. Results suggest that reference interviews can be conducted via e-amil for some complex questions. However, further testing is required by experienced intermediaries working under the pressures of client deadlines and institutional constraints

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