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  • × author_ss:"Alberts, I."
  1. Alberts, I.; Forest, D.: Email pragmatics and automatic classification : a study in the organizational context (2012) 0.01 
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    Abstract
    This paper presents a two-phased research project aiming to improve email triage for public administration managers. The first phase developed a typology of email classification patterns through a qualitative study involving 34 participants. Inspired by the fields of pragmatics and speech act theory, this typology comprising four top level categories and 13 subcategories represents the typical email triage behaviors of managers in an organizational context. The second study phase was conducted on a corpus of 1,703 messages using email samples of two managers. Using the k-NN (k-nearest neighbor) algorithm, statistical treatments automatically classified the email according to lexical and nonlexical features representative of managers' triage patterns. The automatic classification of email according to the lexicon of the messages was found to be substantially more efficient when k = 2 and n = 2,000. For four categories, the average recall rate was 94.32%, the average precision rate was 94.50%, and the accuracy rate was 94.54%. For 13 categories, the average recall rate was 91.09%, the average precision rate was 84.18%, and the accuracy rate was 88.70%. It appears that a message's nonlexical features are also deeply influenced by email pragmatics. Features related to the recipient and the sender were the most relevant for characterizing email.
  2. Alberts, I.; Bertrand-Gastaldy, S.: ¬A pragmatic perspective of E-mail management practices in two Canadian public administrations (2008) 0.01 
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    Content
    This paper examines the prevalent contextual factors involved in the work of middle managers as they read and classify e-mail within two Canadian public administrations. Looking at e-mail through the lens of pragmatics and genre theory, the intent here is to devise a solution to alleviate issues associated with e-mail management practices. Resulting from this research, the E-mail Pragmatic Framework is presented. This framework takes into account prevailing individual, contextual and textual factors in the reading and classification of e-mail. As an alternative to speech act theory, a typology of e-mail pragmatic functions aiming to capture the expectations of middle managers as they interact with the e-mail genre is outlined.
  3. Ménard, E.; Mas, S.; Alberts, I.: Faceted classification for museum artefacts : a methodology to support web site development of large cultural organizations (2010) 0.00 
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