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Allen, B.; Allen, G.: Cognitive abilities of academic librarians and their patrons (1993) 0.00
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Abstract

"Librarians should be careful to distinguish between their own abilities and those of their patrons when designing information systems, bibliographic instruction programs, and similar library services. The abilities of professionals may lead to preferences for sophisticated interfaces, complex instructional programs, or services that assumehigh levels of cognitive abilities, while their library patrons may find browse interfaces, simple point-of-need instruction, and basic services to be more appropriate to their levels of cognitive abilities