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Auster, E.; Lawton, S.B.: ¬The negotiation process in on-line bibliographic retrieval (1979)
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- Source
- Canadian journal of information science. 4(1979) May, S.86-98
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Auster, E.: User satisfaction with the online negotiation interview : contemporary concern in traditional perspective (1983)
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- Source
- RQ. 23(1983) no.1, S.47-59
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Auster, E.; Lawton, S.B.: Search interview techniques and information gain as antecedents of user satisfaction with online bibliographic retrieval (1984)
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- Source
- Journal of the American Society for Information Science. 35(1984) no.2, S.90-103