Böttcher, S.; Merkle, M.: Qualitätsmanagement in öffentlichen Informationszentren : ein schwieriger Weg, an dessen Ende der Erfolg nicht ausgeschlossen sein muß (1994)
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- Source
- Blick Europa! Informations- und Dokumentenmanagement. Deutscher Dokumentartag 1994, Universität Trier, 27.-30.9.1994. Hrsg.: W. Neubauer
