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Abstract

Describes an attempt, by Illinois University at Chicago (IUC) Library to respond to user needs as they are revealed in transaction logs of OPAC use. Illustrates success in improving access to catalogue records through a reengineering process. Outlines the IUC Library Reengineering Project, the administrative structure to study transaction logs, and the resultant managerial decisions. Notes the changes made to sreen display and to the OPAC. Focusing on customer satisfaction, IUC catalogue librarians joined forces with colleagues to identify Usrs' unmet needs and preferences through transaction log analysis. In order to minimize mismatches between users' expectations and services actually provided, IUC catalogue librarians studied logs and adjusted the OPAC. Descrinbes the specific efforts to increase access to the library's collections and the steps taken to enhance and customize bibliographic and authority records. Concludes that transition log analysis has enabled IUC to alter the form and content of its OPAC to fit the changing needs of diverse and widely disoersed users

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Abstract

User-friendly and content-rich Web sites are indispensable for any knowledge-based organization. Web site evaluation studies point to ways to improve the efficiency and usability of Web sites. Library catalog or technical services department Web sites have proliferated in the past few years, but there is no systematic and accepted method that evaluates the performance of these Web sites. An earlier study by Mundle, Zhao, and Bangalore evaluated catalog department Web sites within the consortium of the Committee on Institutional Cooperation (CIC) libraries, proposed a model to assess these Web sites, and recommended desirable features for them. The present study was undertaken to test the model further and to assess the recommended features. The study evaluated the catalog department Web sites of Association of Research Libraries members. It validated the model proposed, and confirmed the use of the performance index (PI) as an objective measure to assess the usability or workability of a catalog department Web site. The model advocates using a PI of 1.5 as the benchmark for catalog department Web site evaluation by employing the study tool and scoring method suggested in this paper.

Date

10. 9.2000 17:38:22

Source

Library resources and technical services. 50(2006) no.3, S.173-185

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Abstract

As electronic, monetary, and human resources dwindle, library materials waiting to be catalogued increase in volume and complexity. Scrutinizes the cataloguing process investgating time and effort expended and describes how at the University of Illinois at Chicago, the entire copy cataloguing process was observed, with 8 participants. Each step was timed and the authority control component isolated. Discusses workflow issues and mangerial trade-offs