Barry, E.; Bedoya, J.K.; Groom, C.; Patterson, L.: Virtual reference in UK academic libraries : the virtual enquiry project 2008-2009 (2010)
0.00
0.0026849252 = product of:
0.0053698504 = sum of:
0.0053698504 = product of:
0.010739701 = sum of:
0.010739701 = weight(_text_:a in 2966) [ClassicSimilarity], result of:
0.010739701 = score(doc=2966,freq=14.0), product of:
0.053105544 = queryWeight, product of:
1.153047 = idf(docFreq=37942, maxDocs=44218)
0.046056706 = queryNorm
0.20223314 = fieldWeight in 2966, product of:
3.7416575 = tf(freq=14.0), with freq of:
14.0 = termFreq=14.0
1.153047 = idf(docFreq=37942, maxDocs=44218)
0.046875 = fieldNorm(doc=2966)
0.5 = coord(1/2)
0.5 = coord(1/2)
- Abstract
- Purpose - The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and provide information about software for libraries considering providing a virtual reference service. Design/methodology/approach - The paper summarises the results of a 2008 UK-wide survey of academic libraries and gives a brief overview and comparison matrix of top virtual reference software products as tested by the Virtual Enquiry Project. Findings - Virtual reference services are not widespread in UK academic libraries. However, current service providers are planning to continue or expand services and a majority of academic libraries surveyed are considering starting a service. Originality/value - This is the first survey of its kind among UK academic libraries.
- Type
- a