Search (2 results, page 1 of 1)
- Did you mean:
- rswk_00%3a%22World wide web %2f elektronische bibliothek %2f information retrieval %2f kongress %2f trondheim %3.2003%3E%22 2
- rswk_00%3a%22World wide web %2f elektronische bibliothek %2f information retrieval %2f kongresse %2f trondheim %3.2003%3E%22 2
- rswk_00%3a%22World wide web %2f elektronische bibliothek %2f information retrieval %2f kongreß %2f trondheim %3.2003%3E%22 2
- rswk_00%3a%22World wide web %2f elektronische bibliothek %2f information retrieval %2f kngres %2f trondheim %3.2003%3E%22 2
-
Basch, R.: May I help you? : Customer service beyond. (1990)
0.00
0.0010346835 = product of: 0.014485569 = sum of: 0.014485569 = weight(_text_:information in 5712) [ClassicSimilarity], result of: 0.014485569 = score(doc=5712,freq=4.0), product of: 0.052810486 = queryWeight, product of: 1.7554779 = idf(docFreq=20772, maxDocs=44218) 0.030083254 = queryNorm 0.27429342 = fieldWeight in 5712, product of: 2.0 = tf(freq=4.0), with freq of: 4.0 = termFreq=4.0 1.7554779 = idf(docFreq=20772, maxDocs=44218) 0.078125 = fieldNorm(doc=5712) 0.071428575 = coord(1/14)
- Abstract
- Analyses the response of a customer service and user's problems. The following on-line services and data basae producers were surveyed: Mead Data Control. DIALOG Information Services, Information Access Company, Data-Star, and NewsNet. Official customer services are provided in a variety of ways. In smaller and geographically dispersed organisations several services sponsor user groups and gatherings.
-
Basch, R.: Electronic information delivery : ensuring quality and value (1995)
0.00
0.0010242845 = product of: 0.0143399825 = sum of: 0.0143399825 = weight(_text_:information in 6862) [ClassicSimilarity], result of: 0.0143399825 = score(doc=6862,freq=2.0), product of: 0.052810486 = queryWeight, product of: 1.7554779 = idf(docFreq=20772, maxDocs=44218) 0.030083254 = queryNorm 0.27153665 = fieldWeight in 6862, product of: 1.4142135 = tf(freq=2.0), with freq of: 2.0 = termFreq=2.0 1.7554779 = idf(docFreq=20772, maxDocs=44218) 0.109375 = fieldNorm(doc=6862) 0.071428575 = coord(1/14)