Search (2 results, page 1 of 1)

  • × author_ss:"Basch, R."
  • × language_ss:"e"
  • × theme_ss:"Informationsdienstleistungen"
  1. Basch, R.: Electronic information delivery : ensuring quality and value (1995) 0.00 
    7.8339124E-4 = product of:
  0.011750868 = sum of:
    0.0061733257 = weight(_text_:in in 6862) [ClassicSimilarity], result of:
      0.0061733257 = score(doc=6862,freq=2.0), product of:
        0.029340398 = queryWeight, product of:
          1.3602545 = idf(docFreq=30841, maxDocs=44218)
          0.021569785 = queryNorm
        0.21040362 = fieldWeight in 6862, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          1.3602545 = idf(docFreq=30841, maxDocs=44218)
          0.109375 = fieldNorm(doc=6862)
    0.0055775414 = weight(_text_:s in 6862) [ClassicSimilarity], result of:
      0.0055775414 = score(doc=6862,freq=4.0), product of:
        0.023451481 = queryWeight, product of:
          1.0872376 = idf(docFreq=40523, maxDocs=44218)
          0.021569785 = queryNorm
        0.23783323 = fieldWeight in 6862, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          1.0872376 = idf(docFreq=40523, maxDocs=44218)
          0.109375 = fieldNorm(doc=6862)
  0.06666667 = coord(2/30)
    Footnote
    Rez. in: Indexer 20(1996) no.1, S.51-52 (M. Robertson)
    Pages
    264 S
  2. Basch, R.: May I help you? : Customer service beyond. (1990) 0.00 
    6.0353905E-4 = product of:
  0.009053085 = sum of:
    0.006236001 = weight(_text_:in in 5712) [ClassicSimilarity], result of:
      0.006236001 = score(doc=5712,freq=4.0), product of:
        0.029340398 = queryWeight, product of:
          1.3602545 = idf(docFreq=30841, maxDocs=44218)
          0.021569785 = queryNorm
        0.21253976 = fieldWeight in 5712, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          1.3602545 = idf(docFreq=30841, maxDocs=44218)
          0.078125 = fieldNorm(doc=5712)
    0.0028170836 = weight(_text_:s in 5712) [ClassicSimilarity], result of:
      0.0028170836 = score(doc=5712,freq=2.0), product of:
        0.023451481 = queryWeight, product of:
          1.0872376 = idf(docFreq=40523, maxDocs=44218)
          0.021569785 = queryNorm
        0.120123915 = fieldWeight in 5712, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          1.0872376 = idf(docFreq=40523, maxDocs=44218)
          0.078125 = fieldNorm(doc=5712)
  0.06666667 = coord(2/30)
    Abstract
    Analyses the response of a customer service and user's problems. The following on-line services and data basae producers were surveyed: Mead Data Control. DIALOG Information Services, Information Access Company, Data-Star, and NewsNet. Official customer services are provided in a variety of ways. In smaller and geographically dispersed organisations several services sponsor user groups and gatherings.
    Source
    Database Searcher. 6(1990) H.6, S.14-17

Types