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  • × author_ss:"Basch, R."
  • × theme_ss:"Informationsdienstleistungen"
  • × year_i:[1990 TO 2000}
  1. Basch, R.: Electronic information delivery : ensuring quality and value (1995) 0.01 
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  2. Basch, R.: May I help you? : Customer service beyond. (1990) 0.00 
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