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Basch, R.: May I help you? : Customer service beyond. (1990) 0.01

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Abstract: Analyses the response of a customer service and user's problems. The following on-line services and data basae producers were surveyed: Mead Data Control. DIALOG Information Services, Information Access Company, Data-Star, and NewsNet. Official customer services are provided in a variety of ways. In smaller and geographically dispersed organisations several services sponsor user groups and gatherings.