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  • × author_ss:"Basch, R."
  1. Basch, R.: May I help you? : Customer service beyond. (1990) 0.04 
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    Abstract
    Analyses the response of a customer service and user's problems. The following on-line services and data basae producers were surveyed: Mead Data Control. DIALOG Information Services, Information Access Company, Data-Star, and NewsNet. Official customer services are provided in a variety of ways. In smaller and geographically dispersed organisations several services sponsor user groups and gatherings.
  2. Basch, R.: Annual review of database developments : 1993 (1993) 0.02 
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    Abstract
    Reviews database developments in 1993. Looks at developments in specific subject areas. Traces technological developments covering document delivery, bulletin board services, and the Internet. Outlines organizational shifts in the online industry and their implications
  3. Basch, R.: UnCover (1995) 0.02 
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    Abstract
    UnCover, the Colorado Alliance of Research Libraries document delivery service was purchased by Knight-Ridder Information in 1995. Describes services, search options, automatic update service, access methods, planned enhancements, and future plans for merging of online searching with immediate document delivery
  4. Basch, R.: ProQuest Direct : document delivery [with images] to the desktop (1996) 0.02 
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    Abstract
    ProQuest Direct from UMI is a desktop based, standalone, pay as you go document delivery service. Details how the system works, both text only and image formats are available. Describes details its pricing. Compares ProQuest Direct to online database services, and discusses its potential
  5. Basch, R.: ¬The user wish list and system software for the '90s : how far so far? (1991) 0.02 
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    Abstract
    In summer 1989 the Southern California Online Users Group listed the following as desirable improvements in online services: alternative and improved routes for access and distribution; integration of related documents and databases; enhanced searchability; improvements in performance; graphics; multimedia, and hypermedia; improvements in customer service and documentation; and enhanced economics, for example value-based pricing, session cost accounting, and electronic invoice distribution. Outlines progress in each of theses areas