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Becker, T.: ISAR - zur Implementierung eines Kundeninformationssystems in der Münchner Stadtbibliothek : Projekt- und Erfahrungsbericht (2004)
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Becker, T.: Kollegiales Feedback im Auskunftsdienst : Qualitätsstandards als Instrument der kooperativen Qualitätssicherung (2009)
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