Bertot, A.G.: World libraries on the information superhighway : Internet-based library services (2004)
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- Abstract
- The internet is no longer a technology with which libraries experiment, dabble, or observe from afar. Rather, it is an integral part of library service that can take many forms - an extension of library collections and resources through licensed and/or digitized content, a gateway service through public access workstations, or a means through which customers can interact with the library through such services as digital reference. The advent of the Internet requires a reconceptualization of the information creation, dissemination, and consumption processes - and the role of libraries in these processes. Moreover, there is a need to examine our ability to engage in the assessment of network-based information services and resources as we move away from input/output evaluation approaches to those grounded in service quality and outcomes frameworks. Information professionals, and those relying on information professionals, face a number of challenges in the networked information resources and services environment. Meeting these challenges requires libraries to consider a variety of issues and strategies, several of which are presented in this article.
