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Pontis, S.; Blandford, A.; Greifeneder, E.; Attalla, H.; Neal, D.: Keeping up to date : an academic researcher's information journey (2017)
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- Source
- Journal of the Association for Information Science and Technology. 68(2017) no.1, S.22-35
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Attfield, S.; Blandford, A.: Conceptual misfits in Email-based current-awareness interaction (2011)
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- Abstract
- Purpose - This research aims to identify some requirements for supporting user interactions with electronic current-awareness alert systems based on data from a professional work environment. Design/methodology/approach - Qualitative data were gathered using contextual inquiry observations with 21 workers at the London office of an international law firm. The analysis uses CASSM ("Concept-based Analysis of Surface and Structural Misfits"), a usability evaluation method structured around identifying mismatches, or "misfits", between user-concepts and concepts represented within a system. Findings - Participants were frequently overwhelmed by e-mail alerts, and a key requirement is to support efficient interaction. Several misfits, which act as barriers to efficient reviewing and follow-on activities, are demonstrated. These relate to a lack of representation of key user-concepts at the interface and/or within the system, including alert items and their properties, source documents, "back-story", primary sources, content categorisations and user collections. Research limitations/implications - Given these misfits, a set of requirements is derived to improve the efficiency with which users can achieve key outcomes with current-awareness information as these occur within a professional work environment. Originality/value - The findings will be of interest to current-awareness providers. The approach is relevant to information interaction researchers interested in deriving design requirements from naturalistic studies.
- Source
- Journal of documentation. 67(2011) no.1, S.33-55
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Gow, J.; Blandford, A.; Cunningham, S.J.: Special issue on digital libraries in the context of users' broader activities (2008)
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- Date
- 29. 7.2008 18:41:20
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Makri, S.; Blandford, A.; Cox, A.L.: Investigating the information-seeking behaviour of academic lawyers : from Ellis's model to design (2008)
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- Date
- 29. 7.2008 19:29:44
-
Blandford, A.; Adams, A.; Attfield, S.; Buchanan, G.; Gow, J.; Makri, S.; Rimmer, J.; Warwick, C.: ¬The PRET A Rapporter framework : evaluating digital libraries from the perspective of information work (2008)
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- Source
- Information processing and management. 44(2008) no.1, S.4-21
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Makri, S.; Blandford, A.: Coming across information serendipitously : Part 1: A process model (2012)
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-
Rimmer, J.; Warwick, C.; Blandford, A.; Gow, J.; Buchanan, G.: ¬An examination of the physical and the digital qualities of humanities research (2008)
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- Date
- 1. 8.2008 12:11:46
-
Makri, S.; Blandford, A.: Coming across information serendipitously : Part 2: A classification framework (2012)
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- Abstract
- Purpose - In "Coming across information serendipitously - Part 1: a process model" the authors identified common elements of researchers' experiences of "coming across information serendipitously". These experiences involve a mix of unexpectedness and insight and lead to a valuable, unanticipated outcome. In this article, the authors aim to show how the elements of unexpectedness, insight and value form a framework for subjectively classifying whether a particular experience might be considered serendipitous and, if so, just how serendipitous. Design/methodology/approach - The classification framework was constructed by analysing 46 experiences of coming across information serendipitously provided by 28 interdisciplinary researchers during critical incident interviews. "Serendipity stories" were written to summarise each experience and to facilitate their comparison. The common elements of unexpectedness, insight and value were identified in almost all the experiences. Findings - The presence of different mixes of unexpectedness, insight and value in the interviewees' experiences define a multi-dimensional conceptual space (which the authors call the "serendipity space"). In this space, different "strengths" of serendipity exist. The classification framework can be used to reason about whether an experience falls within the serendipity space and, if so, how "pure" or "dilute" it is. Originality/value - The framework provides researchers from various disciplines with a structured means of reasoning about and classifying potentially serendipitous experiences.
