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Sullivan, M.V.; Borgman, C.L.; Wippern, D.: End-users, mediated searches, and front-end assistance programs on dialig : a comparison of learning, performance, and satisfaction (1990)
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Borgman, C.L.; Hirsh, S.G.; Hiller, J.: Rethinking online monitoring methods for information retrieval systems : from search product to search process (1996)
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