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Borgman, C.L.: Why are online catalogs hard to use? : lessons learned from information-retrieval studies (1986)
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- Abstract
- Research in user behavior on online catalogs is in its early stages, but preliminary findings suggest that users encounter many of the same problems identified in behavioral studies of other types of bibliographic retrieval systems. Much can be learned from comparing the results of user behavior studies on these two types of systems. Research on user problems with both the mechanical aspects and the conceptual aspects of system use is reviewed, with the conclusion that more similiratiy exists across types of systems in conceptual than in mechanical problems. Also discussed are potential sources of the problems, due either to individual characteristics or to system variables. A series of research questions is proposed and a number of potential interim solutions ae suggested for alleviating some of the problems encountered by users of information systems
- Source
- Journal of the American Society for Information Science. 37(1986), S.387-400
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Borgman, C.L.: ¬The user's mental model of an information retrieval system : an experiment on a prototype online catalogue (1986)
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- Source
- International journal of man-machine studies. 24(1986), S.47-64
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Borgman, C.L.; Chignell, M.H.; Valdez, F.: Designing an information retrieval interface based on children's categorization of knowledge : a pilot study (1989)
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- Abstract
- The study assessed the ability of children to categorise concepts that will be used to organise an information retrieval interface. The work was done of Project SEED (Science for Early Educational Development), a project to develop hands-on science programmes for elementary schools. Aims to tailor an interface to the particular skills of children in organising science knowledge. The results are promising for the design of IR interfaces based on children's abilities to manipulate information.
- Source
- ASIS'89. Managing information and technology. Proceedings of the 52nd annual meeting of the American Society for Information Science, Washington, D.C., 30.10.-2.11.1989. Vol. 26. Ed. by J. Katzer and G.B. Newby