Bruce, H.; Todd, R.: Indicators of assumptions and orientations which underpin the reference process (1995)
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- Abstract
- In 1986 Dervin and Nilan published a state of the art review of information needs and uses (ARIST 21(1986) S.3-33) in which they concluded that a paradigm shift was occuring in the discipline: a shift away from the traditional or system orientation towards an alternative or user orientations. Reports results of a survey undertaken to determine whether professional practice has been informed by this shift and whether reference librarians are user orientated or system orientated and what is said in reference internviews to support the assumptions they make about information, information behaviour and information users
